W-2) Key Responsibilities: Map and maintain end-of-the-end customer journeys, including: * Onboarding and account setup, Billing and payments, Service transfers, Disconnect and reconnect processes, Payment arrangements, Renewals and retention, Adding or modifying services * Analyze customer feedback, complaints, operational data, call drivers, and digital behavior to identify experience gaps and friction points. WECTEC Staffing Services delivers customer-focused solutions, offering everything from high-volume, cost-effective staffing to specialized niche roles, while maintaining best-in-class service.