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Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives.

HOUR

This job is located at 508 Geneva Avenue, Dorchester, MA 02122 PLS® Overview: Why PLS? Because You Deserve Better!® PLS - which stands for People - Location - Service - is a leading retail provider of financial services. The "P" comes first, becauseour customers are at the center of everything we do, and we recognize that it's our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents. Position Overview: Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the "face" of PLS. As such, they are accountable for delivering superior customer service. They also educate customers on our company products and services. The CSR is accountable for maintaining company quality standards and complying with all policies and procedures. Job Responsibilities: <ul><li>Providing outstanding customer service to ensure repeat business </li><li>Educating our customers on our products and services </li><li>Ensuring all transactions are completed in compliance with federal, state, and local regulations </li><li>Following company policies and procedures </li><li>Maintaining a balanced cash drawer </li><li>Completing all transactions accurately, including cash handling </li><li>Using our point-of-sale system to access information and process transactions </li><li>Resolving customer complaints or referring complaints to the Store Manager for resolution </li><li>Helping to maintain a neat and clean store environment for our customers and team members </li><li>Performing other duties as instructed by management </li></ul>Job Requirements:<ul><li>Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred </li><li>Ability, willingness, and comfort to engage with customers </li><li>Strong verbal communication </li><li>Ability to offer products and services to customers based on their needs </li><li>Exceptional attention to detail and ability to multi-task </li><li>Professional appearance and demeanor </li><li>Must be honest and have integrity </li><li>Able to work flexible hours, including early morning, evenings, weekends, and holidays </li><li>English fluency is required </li><li>English/Spanish bilingual is a plus </li></ul>Physical Requirements:<ul><li>Must be able to sit and/or stand for extended periods </li><li>Ability to lift up to 15 lbs. with little assistance </li><li>Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels </li></ul> Benefits: Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training. We strive to demonstrate our Core Values in all positions at PLS: Communication • Customer Focus • Integrity and Trust • Teamwork • Results PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at talentacquisition@pls247.com to make arrangements. The decision on granting accommodation will be made on a case-by-case basis. For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment Massachusetts Pay Band $15-$17 USD

Professional Labor Support is a provider of safety driven craft professionals and safety services to increase job site safety awareness and production performance. Our model is simple; be elite by working with the elite. If you are a safety driven construction contractor and can meet our qualifications then PLS is the right partner for you. Our craft professionals will help you acheive your project goals on time with the highest levels of safety and quality.

Overnight Customer Service Representative

Banking Services

Customer Relations

Customer Support/Service

Customer Training

Detail Oriented

English Language

Federal Laws and Regulations

Financial Services

Hospitality and Tourism

Multilingual

Multitasking

Physical Demands

Point of Sale (POS) Systems

Presentation/Verbal Skills

Quality Management

Quality Metrics

Resolve Customer Issues

Restaurant

Retail

Retail Management

Service Delivery

Spanish Language

State Laws and Regulations

Team Player

Training/Teaching

Transaction Processing/Management

IRecruitee

Focus on upper middle-market companies within the Bank’s footprint generally requiring greater than $10 million in loan commitments with a goal of closing at least $40 million in new commitments annually. Ability to adhere to Needham Bank’s Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing).

YEAR

Prospect, screen, evaluate, authorize and recommend approval of commercial loans generally greater than $10 million in commitment size. Advise borrowers on the appropriate debt products, their financial status and methods of payments. Manage a portfolio of commercial loans.ESSENTIAL DUTIES & RESPONSIBILITIES<ul><li>Assist the Senior Vice President, Director of Structured Finance Banking with the build out and growth of the Bank’s Commercial & Industrial Structured Finance segment</li><li>As necessary, provide guidance and mentorship to members of the Commercial & Industrial Lending Team</li><li>Meet with new applicants to obtain information for loan applications and to answer questions about the Bank’s debt products and its process for approval of closing of new commercial loans</li><li>Focus on upper middle-market companies within the Bank’s footprint generally requiring greater than $10 million in loan commitments with a goal of closing at least $40 million in new commitments annually</li><li>Lending authority for the individual to follow the Bank’s Commercial Loan Policy </li><li>Analyze applicant financial status, credit and other risk parameters to determine feasibility of granting loans</li><li>Originate and close loans to prospects consistent with the Bank’s loan policies and state and federal regulations</li><li>Present new loan requests and other reports as necessary (i.e.: CARs, Loan Review Responses) to the appropriate approval authorities within the Bank</li><li>Stay abreast of new types of loans and other financial services and products to better meet clients’ needs</li><li>Submit applications to credit analysts for verification and recommendation</li><li>Work with clients to identify their financial goals and to find ways of reaching those goals</li><li>Manage all aspects of the relationship between the Bank and the client</li><li>Oversea the management of the portfolio internally to ensure that the relationship is in good standing with the Bank and all aspects of the loan agreements are being met</li><li>Confer with team leader to aid in resolving commercial loan application problems as necessary</li><li>Cross-sell other bank products including: deposit products, cash management and wealth management</li><li>Respond to customer and prospect inquiries</li><li>Coordinate residential and commercial real estate loan requests within the Bank’s designated departments</li><li>Assist in the collection/work out activities with troubled/non-performing assets, as necessary</li><li>Represent the Bank at various community functions</li><li>Participate on Bank task forces and committees as assigned </li><li>Perform additional duties as requested, needed or assigned</li></ul> Keyword: C&I Lending Required Experience: JOB REQUIREMENTS<ul><li>Extensive knowledge of financial institution policies and procedures</li><li>Extensive knowledge of commercial lending practices and related areas </li><li>Specialized knowledge or expertise in a particular industry or a few industries is a plus</li><li>Knowledge of department support structures, resources and personnel </li><li>Good sales, organizational, communication and public relations skills particularly in working with documentation that requires special handling</li><li>Strong analytical and interpersonal skills</li><li>Knowledge of all commercial lending policies and procedures</li><li>Ability to build strong relationships and alliances across the organization, ability to adapt to change, ability to multi-task, reliable and highly self-motivated</li><li>Superior customer service skills, exceed customers’ expectations</li><li>Fluent written and verbal English communication skills</li><li>Ability to adhere to Needham Bank’s Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing)</li></ul>EDUCATION & EXPERIENCE<ul><li>Bachelor’s degree in business, finance or related area</li><li>Five or more years’ experience in commercial banking</li><li>Two or more years of experience as a commercial relationship manager (or similar title i.e. loan officer) required in an area relative to the $10 million commitment deal size</li><li>Educated in banking federal and state regulations and laws</li><li>Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data</li></ul>WORKING CONDITIONS/PHYSICAL DEMANDS<ul><li>Normal business office environment</li><li>Day travel by car, train or public transportation to client offices, work sites regulatory</li><li>Overnight travel occasionally</li></ul>Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well.Pay Range: $116,440.45 (Minimum) – $155,253.93 (Midpoint) – $194,067.42 (Maximum)The pay range provided is based on what we believe is a reasonable estimate for the pay range for this job at the time of posting.Actual pay may vary based on experience, skills, and market factors; additional compensation may apply.At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity. From: Needham Bank

Overnight Banking Jobs in Chelsea, MA

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Overnight Banking Jobs in Chelsea, MA

Overnight Customer Service Representative PLS

Structured Finance Relationship Manager Needham Bank

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