UNKNOWN

FEED

Build and maintain good relationships at all levels of the customer's organization and deliver world-class customer experience by handling all customer service inquiries, concerns, and issues and ensuring consistent quality. Works primarily on-site at a customer's facility, overseeing daily operations and ensuring seamless service delivery, with the support of an Onsite Manager.

YEAR

<div class="styles--2BkR3">Main PurposeWorks primarily on-site at a customer's facility, overseeing daily operations and ensuring seamless service delivery, with the support of an Onsite Manager. This role may support a hub-managed account where recruiting occurs at the hub or client site. This role reports directly to the Onsite Manager and could be assigned to a shift or a specific portion of the business. Typically, the Onsite Supervisor relies on a supporting hub to fulfill recruiting needs. The scope of the position may vary depending on the customer size and scope of the account.This position is located in Las Vegas, NV. Working Hours: The role demands scheduling flexibility and adaptability to a rotating or variable shift. Candidates must be available for shifts that could include evenings and weekends to meet business needs.<h4>Requirements</h4><div><ul><li style="font-size:10pt">Two years of experience supervising 150 employees or more in a metric-driven environment</li><li style="font-weight:bold;font-size:10pt">Bilingual proficiency requirement in Spanish and English</li><li style="font-size:10pt">Three years of previous work within a staffing company or in customer service</li><li style="font-size:10pt">Customer-service orientation</li><li style="font-size:10pt">Ability to effectively prioritize in a multi-task environment and work under pressure</li><li style="font-size:10pt">Ability to motivate, coach, and constructively critique front-line administrative level employees and supervisory employees, as well as effectively interact with other managers and Company leadership</li><li style="font-size:10pt">High level of technical acumen and proficiency to learn and utilize new software and technologies quickly</li><li style="font-weight:bold;font-size:10pt">Must meet all state requirements to serve as a Resident Applicant for the Nevada Private Employment Agency (PEA) License (NRS 611)</li><li style="font-weight:bold;font-size:10pt">Minimum of 2 years of verifiable industry experience</li><li style="font-weight:bold;font-size:10pt">Must be a current Nevada resident (with a valid NV ID)</li><li style="font-weight:bold;font-size:10pt">Ability to provide two (2) character affidavits from Nevada residents and pass a state-mandated background check. </li></ul></div>Responsibilities & DutiesReasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and duties of the position.<ul><li style="font-size:10pt">Build and maintain good relationships at all levels of the customer's organization and deliver world-class customer experience by handling all customer service inquiries, concerns, and issues and ensuring consistent quality.</li><li style="font-size:10pt">Provide and analyze reports on Indeed Flex bookings and other activities, supporting the implementation of new processes and procedures.</li><li style="font-size:10pt">Facilitate new hire recruitment, orientations and pre-training with Flexers for proper transition to assignment.</li><li style="font-size:10pt">Manage and oversee daily timekeeping process and reconciliation of time to ensure payroll and invoice accuracy.</li><li style="font-size:10pt">Play an integral role in managing all day-to-day operations, liaising between Indeed Flex's internal stakeholders with frequent opportunities to work directly with our clients and Flexers.</li><li style="font-size:10pt">Perform quality control functions, such as tracking Flexer attendance, productivity, and overall job performance to ensure Customer Satisfaction (CSAT).</li><li style="font-size:10pt">Maintain compliance with Indeed Flex operations, systems, and employee record requirements, ensuring adherence to customer agreements for background checks, drug screening, billing, and other terms. </li><li style="font-size:10pt">Enter and maintain accurate and timely account and Flexer information in the operating system. </li><li style="font-size:10pt">Support Indeed Flex Safety requirements and participate in the customer's safety program, ensuring employees follow safety policies and PPE requirements, and conduct accident reviews, investigations, and injury reporting as needed.</li><li style="font-size:10pt">Build and maintain an in-depth understanding of our platform and its benefits, and implement employee programs and activities to improve KPI performance, such as absenteeism and turnover.</li><li style="font-size:10pt">Communicate regularly on account status to the Indeed Flex leadership team.</li><li style="font-size:10pt">Support the Onsite Manager in completing and facilitating quarterly partnership review meetings with the customer and the Indeed Flex team, ensuring quality and continuous improvement.</li><li style="font-size:10pt">Perform miscellaneous duties as assigned. </li></ul></div><div class="styles--21mG1"><h4>Benefits</h4><div><ul><li style="font-size:10pt">$50,000 - $65,000 salary per annum</li><li style="font-size:10pt">Performance-based bonus totaling 8% of annual salary</li><li style="font-size:10pt">Medical, Dental, Vision, and 401K</li><li style="font-size:10pt">Access to all Company & Employee Benefits</li><li style="font-size:10pt">25 days PTO (prorated) + Birthday Day Off</li><li style="font-size:10pt">8 Paid Holidays </li><li style="font-size:10pt">Duvet days (½ day off every quarter)</li><li style="font-size:10pt">Volunteer days</li></ul>Work EnvironmentThis job operates in a commercial or production environment. There may be fluctuating hot or cold temperatures, noise, and safety needs to comply with for site navigation.  This role routinely uses standard office equipment to complete daily responsibilities and duties.Position Type / Expected Hours of WorkFull-Time Position. Hours depending on client's requirements. Flexibility required for potential evening and weekend work as job duties demand.Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is required to sit or stand at a desk indoors for most of the day; and is occasionally required to climb or balance; and stoop, kneel, crouch or crawl.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.AAP/EEO Statement We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.TravelThis position requires minimal travel, less than 25% of the time. Most travel is outside of the local area and will require overnight accommodations. All travel is subject to the Indeed Flex travel policy and will be recompensed per the policy. It is the responsibility of the employee to understand and abide by the Indeed Flex Travel Policy in order to receive appropriate expense reimbursements. Other DutiesPlease note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.</div></div>

Indeed Flex

Onsite Supervisor (Bilingual) - Las Vegas, NV

Analysis Skills

Background Investigation

Billing

Coaching

Continuous Improvement

Customer Experience

Customer Satisfaction

Customer Support/Service

Depth Perception

Employee Benefits

English Language

Establish Priorities

Facilities Management

Investigative Reports

Leadership

Lift/Move 25 Pounds

Maintain Compliance

Metrics

Multilingual

Multitasking

Operating Systems

Operations

People Management

Performance Management

Performance Metrics

Physical Demands

Production Systems

Quality Control

Reconciliation

Reimbursement

Resolve Customer Issues

Safety Process

Safety Training

Safety/Work Safety

Service Delivery

Spanish Language

Staff Policies

Time Management

Travel Policy

Willing to Travel

GreenHouseAPI

OTHER

The Regional Supervisor is responsible for building and sustaining a high-performance culture of collaboration, commitment to service and operational reliability throughout the station, with significant focus on actively developing the internal and external teams ability to safely and consistently achieve our turn targets and provide exceptional customer service. Ensures ground handler compliance with baggage procedures including: scanning and use of the baggage reconciliation system, rush bags, mobility aids, bag pulls, deliveries, communication with passengers, completing/updating WorldTracer and Google forms.

Job Summary:
The Regional Supervisor is a uniformed member of the Airport Operations leadership team and is responsible for Porter’s safe aircraft turn performance, passenger service experience, ground handling, and team member experience within the station. The regional supervisor works collaboratively with the carrier's designated ground handler (s) to ensure a safe, on-time and positive customer experience.  As part of a rotating schedule, the Regional Supervisor provides leadership at a designated focus station and throughout their region in collaboration with Station Leadership and other team members The Regional Supervisor is responsible for the consistent execution of defined safety, operational, passenger service, and ground handling standards. The Regional Supervisor identifies and eliminates barriers to reduce station-controllable delays by working cross-functionally with our Ground Handling partners to minimize both system controllable and uncontrollable delays. In partnership with the Ground Handler the Regional Supervisor works diligently to achieve a safe and incident-free operation. Regularly engages with team members and partners to foster their commitment to Porter’s success. Constantly seeks ways to drive operational efficiency while supporting team members      The Regional Supervisor is responsible for building and sustaining a high-performance culture of collaboration, commitment to service and operational reliability throughout the station, with significant focus on actively developing the internal and external teams ability to safely and consistently achieve our turn targets and provide exceptional customer service.  The highest value activity performed by the Airport Operations team is the Turn. To achieve the mandates above, the Regional Supervisor’s primary focus should be at the gate to support the team as they execute the turn. The Station Leadership Team’s schedule is assigned in a manner to provide coverage for targeted hours during peak operational periods.  

Duties & Responsibilities:
<ul style="margin-top:0;margin-bottom:0"><li style="font-size:12pt;font-family:'arial' , sans-serif;color:#666666;font-weight:400"><h4 style="margin-top:0pt;margin-bottom:0pt">Oversee and provide support to the operation</h4></li><li style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;font-weight:400">Identifies and eliminates barriers that interfere with the station’s ability to properly execute the turn.  Examples include:</li><li><ul style="margin-top:0;margin-bottom:0"><li style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;font-weight:400">Ensuring there are appropriate staffing levels in line with the contract and take actions to correct if deficiencies exist.</li><li style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;font-weight:400">Ensuring that the necessary equipment required for the operation is available and serviceable</li><li style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;font-weight:400">Ensuring cross-functional alignment between various departments to enable a seamless operation. </li></ul></li><li style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;font-weight:400">Observe and direct the customer service experience, passenger interactions at the check-in counter, departure gates and arrivals/baggage to ensure customer service is aligned with Porter’s standards and values</li><li style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;font-weight:400">Ensure that the appearance of Porter dedicated staff at the airport corresponds to Porter standard</li><li style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;font-weight:400">Answer questions and provide guidance to the ground handling team on the flow of turn,operating standards, and best practices</li><li style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;font-weight:400">Foster initiative and the efficient coordination and flow of manpower to ensure that the station operates reliably</li><li style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;font-weight:400">Engage with the station operation to promote operational decision-making, critical thinking, adherence to standards, and problem solving</li><li style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;font-weight:400">Proactively ensures that all required aspects of the turn are in position to achieve an on time departure including: briefings, manpower, equipment, regulatory signage, grooming,  fueler, catering, and supplies</li><li style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;font-weight:400">Communicates and collaborates with other operating departments such as Crew, SOCC, MOC, local AME’s, Station Support and Customer SupportDesk</li><li style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;font-weight:400">Maintains and updates station contact lists and system access to ensure ground handler staff have access to the applicable Porter systems</li><li style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;font-weight:400">Ensures ground handler participation in daily operational update meetings</li><li style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;font-weight:400">Ensures ground handler compliance with baggage procedures including: scanning and use of the baggage reconciliation system, rush bags, mobility aids, bag pulls, deliveries, communication with passengers, completing/updating WorldTracer and Google forms</li><li style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;font-weight:400">Directs the ground handler during Irops and oversales/overbookings to mitigate the impact and recover quickly.</li><li style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;font-weight:400">Care and upkeep of Porter assets - eg. scanners, computers, ballast mats, shoring boards/straps, tow bars.</li><li style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;font-weight:400">Maintaining station information current  in the operations control system (eg. delay coding, gate information, contact details)</li><li style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;font-weight:400">Ensures that Porter’s service offering, including the change of experience to Porter Reserve for selected customers, is consistently applied.</li><li style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;font-weight:400">Identify items to be addressed and provide feedback and observations to AO Leadership via email, google form and meetings</li><li style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;font-weight:400">Conducts regular after action reviews with the station following observations to ascertain what went well and should be reinforced/repeated and the causes of  operational and service misses so it can be corrected going forward. Trending causes of misses should be raised with AO Leadership to be addressed as part of our continuous improvement approach to operations in our contracted stations</li><li style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;font-weight:400">Ensure that Porter product and safety philosophy and core values are known and implemented by all staff.</li><li style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;font-weight:400">Assist in the training of team members and leads.</li><li style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;font-weight:400">Conduct audits in conjunction with Airports QA to ensure compliance with safety, reliability, service, and regulatory standards and guidelines</li><li style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;font-weight:400">Ensure the safe operation of the Station. Monitor and enforce compliance with safety protocols. Advise Leadership or escalate immediately when protocols are not followed.</li><li style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;font-weight:400">Actively participates in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understands and promotes the Company’s Safety Policy.</li></ul><ul style="margin-top:0;margin-bottom:0"><li style="font-size:10pt;font-family:'noto sans symbols' , sans-serif;color:#000000;font-weight:400">Actively works to maintain healthy Team Member Engagement levels.</li><li style="font-size:10pt;font-family:'noto sans symbols' , sans-serif;color:#000000;font-weight:400">Model behaviours consistent with Our:Values and Porter’s Respect and Dignity Policy.  Ensure all Team Members follow this example.</li><li style="font-size:10pt;font-family:'noto sans symbols' , sans-serif;color:#000000;font-weight:400">Develops and maintains a climate that attracts, retains, and motivates top talent.</li><li style="font-size:10pt;font-family:'noto sans symbols' , sans-serif;color:#000000;font-weight:400">Assist in the training of Team Members and Leads.</li><li style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;font-weight:400">Foster relationships with local airport authorities and key regulatory stakeholders.</li></ul>

Behavioural Competencies:
<ul><li dir="ltr">Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.</li><li dir="ltr">Teamwork: Working collaboratively with others to achieve organizational goals.</li><li dir="ltr">Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).</li><li dir="ltr">Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.</li><li dir="ltr">Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.</li><li dir="ltr">Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.</li></ul>

Qualifications:
 <ul style="margin-top:0;margin-bottom:0"><li style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;font-weight:400">5 years airline experience in either customer service or ramp, required.  If experienced in only one of these areas, must learn the other within three months of joining Porter in order to provide the station with proper supervision.</li><li style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;font-weight:400">2 years of leadership experience, required</li><li style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;font-weight:400">Able to obtain and hold all required security clearances, airport passes and customs seal (US only) along with the ability to travel internationally (Canada, Mexico, Caribbean) </li><li style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;font-weight:400">College diploma or equivalent experience preferred.</li><li style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;font-weight:400">Able to effectively plan and manage resources, both people and time.</li><li style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;font-weight:400">Able to work irregular hours including nights and weekends</li><li style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;font-weight:400">Able to lead independently under pressure with minimal supervision.</li><li style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;font-weight:400">Strong leadership and communication skills.</li><li style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;font-weight:400"><h5 style="margin-top:0pt;margin-bottom:0pt">Travel required up to 75% of the time including overnights.</h5></li><li style="font-size:11pt;font-family:'arial' , sans-serif;color:#000000;font-weight:400">Bilingual (English/Spanish) is an asset</li></ul>

Company Description:
Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast-to-coast domestic Canadian network, the U.S., Mexico, the Caribbean and Central America. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit <a href="http://www.flyporter.com/" rel="noopener nofollow noreferrer" target="_blank">www.flyporter.com</a> or follow @porterairlines on Instagram, Facebook and X.

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Onsite Supervisor (Bilingual) - Las Vegas, NV Indeed Flex

Regional Supervisor Porter Airlines Inc.

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