UNKNOWN

ADAPTED_NOW

Government Contractor & Department of Transportation (DOT) Regulations** Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT - regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. **Airport SIDA Badge Requirements** Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge.

HOUR

**Company** Horizon Air

**The Team**

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you'll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.

**Role Summary**

The Ramp & Customer Service Agent is responsible for above and below wing tasks which include guest interactions and ramp functions.

**Key Duties**

+ Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights) in a fast-paced environment.

+ Work outdoors in all types of weather conditions while performing below wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back the aircraft and aircraft deicing).

+ Performs aircraft grooming and security searches.

+ Perform boarding and gate duties (e.g., assisting and directing guests, making announcements, process standby's and upgrade requests).

+ Process and secure guest luggage. Files and maintains luggage claims as necessary including damaged, delayed and pilferage.

+ Loads and offloads luggage and cargo with the use of conveyor belts.

+ At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.

+ Performs other duties as assigned.

**Day in the Life**

To preview a Day in the Life of a Horizon Air Customer Service Agent press play on the video above. If the above video does not work try using the following link:Day in the Life - Horizon CSA

**Job-Specific Experience, Education & Skills**

**Required**

+ Strong written and verbal communication skills.

+ Ability to juggle multiple tasks in a fast-paced environment.

+ Must have a valid unexpired driver's license issued by a US state, a US territory or the District of Columbia.

+ Ability to learn and operate a computerized reservation system.

+ Typing speed of at least 25 WPM.

+ Ability to consistently lift 50 pounds.

+ Must be able to stand for long periods of time.

+ Must be able to bend, stoop, squat, reach and grasp.

+ Ability to perform basic mathematics.

+ Ability to work a flexible schedule including nights, weekends and holidays.

+ Ability to participate in paid training?that may require overnight travel.??

+ Depending on work location, ability to obtain USPS Mail Handling Certification.

+ Ability to obtain airport security clearance.

+ Ability to communicate in English.

+ High school diploma or equivalent.

+ Minimum age of 18.

+ Must be authorized to work in the U.S.

**Preferred:**

+ A minimum of 1 year of customer service or community service experience.

**Job-Specific Leadership Expectations**

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

**Starting Rate**

USD $18.27/Hr.

**Total Rewards**

_Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status._

+ Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air

+ Comprehensive well-being programs including medical, dental and vision benefits

+ Generous 401k match program

+ Annual bonus plans

+ Generous holiday and paid time off

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

**Airport SIDA Badge Requirements**

Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review theSIDA Badge Requirementsdocument for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.

**Regulatory Information**

**Equal Employment Opportunity Policy Statement**

It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 ("Section 503") and the Vietnam Era Veteran's Readjustment Assistance Act of 1974 ("VEVRAA"). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.

To implement this policy, we will:

(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;

(2) Ensure that employment decisions are based only on valid job requirements; and

(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.

**Government Contractor & Department of Transportation (DOT) Regulations**

Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT - regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.

**Apply by 7:00 PM Pacific Time on**

6/3/2026

**FLSA Status** Non-Exempt 
**Employment Type** Part-Time 
**Regular/Temporary** Regular 
**Location** Pullman, WA - Airport 
**A:** Y - T3 
**L:** \#LI-B 
**Job Locations** _USA-WA-Pullman_ 
**Requisition ID** _2026-18851_ 
**Category** _Airports & Warehouse_

Horizon Air

Ramp & Customer Service Agent

Air Cargo

Airport Security

Cargo/Freight

Communication Skills

Community and Social Services

Compensation and Benefits

Customer Relations

Customer Support/Service

Driver's License

EEO Regulations

English Language

Equal Employment Opportunity (EEO)

Federal Laws and Regulations

File Maintenance

Genetics

Leadership

Lift/Move 50 Pounds

Mathematics

Presentation/Verbal Skills

Regulations

Requirements Validation/Verification

Schedule Development

Security Clearance

State Laws and Regulations

Tuition Fees

Typing

USPS (United States Post Office)

Willing to Travel

Writing Skills

monster

OTHER

FEED

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees.

<h1>MEMBER SERVICES REPRESENTATIVE (Overnights)</h1>Monday-Thursday 10pm-6am Friday 10pm-2am Location: Pullman, WA Type: Full Time   Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities  <ul><li>Greet members, prospective members and guests, providing exceptional customer service.</li><li>Handle all front desk related activities including: <ul><li>Answer phones in a friendly manner and assist callers with a variety of questions.</li><li>Check members into the system.</li><li>New member sign-up.</li><li>Take prospective members on tours.</li></ul></li><li>Facilitate needed updates to member’s accounts.</li><li>Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.</li><li>Assist in maintaining the neatness and cleanliness of the club.</li></ul>Qualifications/Requirements  <ul><li>Customer service background preferred.</li><li>Basic computer proficiency.</li><li>A passion for fitness and health.</li><li>Upbeat and positive attitude!</li><li>Punctuality and reliability is a must.</li><li>Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.</li><li>Strong listener with the ability to empathize and problem solve.</li><li>Demonstrate diplomacy in all interactions while using appropriate behavior and language.</li><li>High School diploma/GED equivalent required.</li><li>Must be 18 years of age or older.</li></ul>Physical Demands  <ul><li>Continual standing and walking during shift.</li><li>Continual talking in person or on the phone during shift.</li><li>Must be able to occasionally lift up to 50lbs.</li><li>Will occasionally encounter toxic chemicals during shift.</li></ul> Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Planet Fitness - PFNoCritics

Member Service Representative

Computer Skills

Customer Experience

Fitness

Maintain Compliance

Marconi/MSI Planet

Problem Solving Skills

Telephone Skills

Time Management

E-Verify Participation Poster: https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf. E-Verify Right to Work Poster: https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster

Position: Member Services Rep - Part Time - Weekend/Day We are searching for a motivated Member Services Representative to join our team!  As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience!  BILINGUAL English/Spanish are encouraged to apply! SUMMARY DESCRIPTION  The Member Services Representative (MSR) is the first point of contact for members and guests. This position is responsible for providing exceptional customer service, handling membership inquiries and transactions, and helping to maintain a clean, comfortable, and friendly “Judgement Free Zone®” environment. This role is key to ensuring a positive member experience through friendly and professional interactions, prompt support, and a strong understanding of club culture, policies and procedures. ESSENTIAL DUTIES AND RESPONSIBILITIES Customer Service <ul><li>Greet members, prospective members and guests in a friendly, and professional manner.</li><li>Create a positive club experience by providing outstanding customer service.</li><li>Respond to member questions and concerns promptly and courteously.</li><li>Assist members with account inquiries, changes, and billing questions.</li></ul>Sales & Membership Support <ul><li>Provide information about Planet Fitness memberships and amenities.</li><li>Assist potential members with tours and sign-ups.</li><li>Promote and explain current membership specials and upgrades (e.g., Black Card).</li><li>Meet or exceed membership and customer service goals.</li></ul>Front Desk Operations <ul><li>Check members into the system using club’s POS system</li><li>Answer phones professionally and efficiently</li><li>Process new memberships, cancellations and payments accurately.</li><li>Follow opening and closing procedures as assigned.</li><li>Respond promptly and professionally to members’ questions and concerns and inform Assistant Manager or General Manager if any issues arise.</li></ul>Cleanliness & Maintenance <ul><li>Maintain cleanliness and neatness of the club by performing assigned cleaning duties throughout the shift.</li><li>Help maintain the cleanliness of the facility, including restrooms, locker rooms, and workout areas.</li><li>Ensure weights are returned to appropriate rack area</li><li>Regularly walk the floor to ensure the club remains clean, organized, and safe.</li><li>Refill cleaning stations and supplies as needed.</li></ul>  Qualifications & Requirements: <ul><li>Required:<ul><li>Must be 18 year of age or older</li><li>Ability to work onsite, this is not a remote position.</li><li>Upbeat, professional and positive attitude and strong work ethic</li><li>Reliable, punctual and dependable</li><li>Professional, respectful, and solutions-oriented in member and employee interactions</li><li>Commitment to cleanliness and creating a positive member experience</li><li>Ability to learn and apply company cleaning practices, policies, and procedures.</li><li>Ability to read and follow verbal and written instructions</li><li>Obtain and maintain CPR/AED Certification within required timeframes.</li><li>Obtain Tanning Certification within company required timeframes.</li><li>MSRs must submit to a National Sex Offender Registry search</li><li>All Overnight positions must submit to 7 year background check</li><li>All Utah locations must participate in E-Verify</li><li>This position requires employee to work on-site</li></ul></li><li>Preferred:<ul><li>High school diploma or equivalent preferred</li><li>Prior experience working in a club fitness setting</li><li>Basic understanding of cleaning chemicals and safety standards</li></ul></li></ul>PHYSICAL DEMANDS AND WORKING ENVIRONMENT Environment: Indoor environment; exposure to noise, dust, cleaning chemicals and gym equipment. Physical: This role requires prolonged periods of standing and walking. Frequent stooping, bending, kneeling, climbing, reaching, twisting, repetitive hand movement and lifting (up to 50 lbs.) may be required. The candidate must be able to perform CPR and operate equipment as needed, to operate assigned equipment and vehicles; and to verbally communicate in person or on the phone to exchange information. Vision and Hearing: Normal vision and hearing, with or without correction. The conditions described herein are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable ADA accommodation may be made to enable individuals with disabilities to perform these essential functions Why you should join Planet Fitness? <ul><li>Contribute to changing people’s lives every day by helping us create a healthier Planet!</li><li>Work alongside an amazing group of talented, dynamic professionals!</li><li>Want more reasons?<ul><li>Medical, Dental, Vision Insurance</li><li>PTO – Paid Time Off</li><li>Free Black Card Membership</li><li>401(K) and Roth Retirement Savings Plans</li><li>Healthcare and Dependent Care Flexible Spending Accounts</li><li>STD, LTD, Term Life Insurance and other benefits</li></ul></li></ul> <ul><li>We are an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by applicable law. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law. Note: We participate in E-Verify for all Utah locations. E-Verify Participation Poster: https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf E-Verify Right to Work Poster: https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster Eng_Es.pdf </li></ul> Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Overnight Customer Service Jobs in Pullman, WA

Resume Resources

Get noticed by top employers!

Overnight Customer Service Jobs in Pullman, WA

Ramp & Customer Service Agent Horizon Air

Member Service Representative Planet Fitness - PFNoCritics

Member Services Rep Part Time Weekend Day Planet Fitness - Fitton Clubs

Resume Resources