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Troubleshooting & Escalation: Research and resolve technical problems using internal databases; escalate high-priority issues to Project Managers and the PMO. Founded in 1997 as a packaging and logistics company, R&R Solutions has evolved into a client-focused solutions provider delivering the highest quality of services and support.

HOUR

<h3>Quick Details</h3><ul><li>Pay: 20.00/hour</li><li>Shift: Overnight (Schedule flexibility required)</li><li>Location: Gravette, AR (100% Onsite)</li></ul><h3>Role Overview</h3>As a Command Center Support Technician, you will provide real-time inbound phone support to field technicians. You will monitor site progress, troubleshoot technical issues, document site data, and escalate critical issues to ensure seamless deployment operations.<h3>Key Responsibilities</h3><ul><li>Technical Support: Answer inbound calls from field technicians to resolve setup and network issues.</li><li>Troubleshooting & Escalation: Research and resolve technical problems using internal databases; escalate high-priority issues to Project Managers and the PMO.</li><li>Data Logging: Continuously track site progress, updates, and problem documentation in the R&R web portal.</li><li>Monitoring: Track technician time on-site and ensure issues are resolved efficiently.</li></ul><h3>Required Qualifications</h3><ul><li>Experience: 2+ years of Help Desk, Technical Support, or Call Center experience.</li><li>Network Skills: Solid understanding of Layer 2 and Layer 3 network communications.</li><li>Technical Systems: Practical knowledge of POS systems and proficiency with MS Operating Systems.</li><li>Linux: Hands-on experience with Linux command line and remote Linux administration.</li><li>Education: High school diploma or GED.</li></ul><h3>Work Environment</h3><ul><li>Sedentary office environment requiring extended periods of sitting, computer use, and phone communication. Moderate noise level.</li></ul><hr/><h3>R&R Solutions: Who We Are</h3>Founded in 1997 as a packaging and logistics company, R&R Solutions has evolved into a client-focused solutions provider delivering the highest quality of services and support. R&R works with clients in developing and finding creative solutions to complex problems. As a Solution Concierge, R&R offers a wide range of services encompassing both technology and custom solutions. R&R has developed and deployed some of the largest technology solution offerings in the industry. The R&R client base ranges from Fortune 500 to up and coming start-up organizations. <ul><li>Must pass pre-employment drug screen and background check</li></ul>

R&R Solutions

Technical Support - Command Center (Overnight)

Accounts Receivable

Call Centers

Command Line

Computer Networks

Customer Relations

Fortune 500 Customers

Help Desk

Identify Issues

Linux Administration

Linux Operating System

Logistics

Network Configuration Management

On Site Support

Operating Systems

Point of Sale (POS) Systems

Problem Solving Skills

Project/Program Management

QoS (Quality of Service)

Startup

Technical Research

Technical Support

Technical Writing

Telephone Skills

Time Tracking

Talent Acquisition

OTHER

Prefer 1,000 hours of long-term care with geriatric or chronically ill personsExceptions to this requirement are for recently licensed Certified Nursing Assistants (CNAs) or Personal Care Aid (PCA), caring for a family member or persons who will only be providing companionship and housekeeping services. At this time HomeWell Care Services does not require applicants or employees to be vaccinated against COVID-19, but some of our clients do request fully vaccinated caregivers, and future government regulations may require vaccinations.

Benefits: <ul><li>Competitive salary</li><li>Flexible schedule</li><li>Paid time off</li><li>Training & development</li><li>Opportunity for advancement</li></ul> You might be a HomeWell Hero if... helping people is just what you do. Seeing joy light up someone's face when you show up to spend time with them is the best reward.  Or if caring for other people when they can't always care for themselves is your calling.    Then you’re the superhero we’re looking for!! Employment: Full-time- Overnights needed | Pay $14.00-$17.00   Who we are: There are so many people who need your help to keep living a fulfilling life. Some of them need simple companionship while others may need help getting dressed for the day. Be the Compassionate Hero They Need!  Your act of kindness and empathy can transform someone's life. HomeWell Care Services is dedicated to matching compassionate individuals like you with those who require assistance to lead fulfilling lives. Your willingness to provide care and comfort is truly remarkable and indispensable in our society. Join us in making a difference. HomeWell isn't your typical home health agency. We're redefining the industry by offering, <ul><li>Weekly Pay/ time - and - a - half- holiday pay</li><li>Paid time off and sick pay</li><li>Skills training</li><li>Liability & workers' compensation insurance</li><li>Flexible schedules (day, evening, weekend, and even live-in)</li><li>Referral & bonus programs</li><li>A company culture that values you, your ideas, and your happiness</li><li>Company training & education programs to advance the skills you choose</li><li>24/7 support and easy to use App for clients</li></ul>Caring for others is as fulfilling as it is challenging, and you deserve co-workers that care about you as much as the clients. Quickly apply on Indeed and join our league of HomeWell Hero’s! Care Professional Responsibilities: <ul><li>One on one assistance with hands- on non-medical activities of daily living including bathing, toileting, dressing</li><li>Provide companionship and conversation </li><li>Meal preparation and mediation reminders</li><li>Light housekeeping and laundry services</li></ul>Qualifications and Skills:  <ul><li>Prefer 1,000 hours of long-term care with geriatric or chronically ill persons<ul><li>Exceptions to this requirement are for recently licensed Certified Nursing Assistants (CNAs) or Personal Care Aid (PCA), </li><li>caring for a family member or persons who will only be providing companionship and housekeeping services.</li></ul></li><li>Must be physically able to perform the duties of this position.</li><li>Must have available reliable transportation; if transporting clients, must also have proof of a valid driver’s license and automobile insurance.</li><li>Pass a criminal background check (national and any required by state) and a drug screen.</li><li>This role is classified as a safety-sensitive position and subject to applicable state and federal regulations.</li></ul>*We are not offering Visa Sponsorships at this time* COVID-19 POLICY At this time HomeWell Care Services does not require applicants or employees to be vaccinated against COVID-19, but some of our clients do request fully vaccinated caregivers, and future government regulations may require vaccinations. WHY WORK HERE Be a Part of Our Growing Team: As we continue to expand, we are looking for compassionate caregivers who share our commitment to delivering exceptional care. Our clients trust us to provide them with reliable and compassionate caregivers, and we are dedicated to ensuring that you feel supported and appreciated in your role. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to HomeWell Care Service Corporate.

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Technical Support - Command Center (Overnight) R&R Solutions

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