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Basic Qualifications : Experience troubleshooting audio, lighting, automation, video and projection systems Ability to read and interpret blueprints and schematics Experience supporting live entertainment events Knowledge and familiarity with using computers Demonstrated knowledge and experience in a broad background range of crafts or disciplines related to stage craft including audio, lighting, electrics, rigging and video Preferred Qualifications: Prior large hotel experience preferred Working knowledge of proper Guest service Knowledge of Hawaiian/Japanese language Additional Information : SCHEDULE AVAILABILTY Full Time - Full availability is required seven (7) days per week, including overnight, early mornings, late nights, weekends, and holidays. Built upon 21 acres of oceanfront, Aulani, a Disney Resort & Spa, welcome s Guests in true local fashion, calling on your natural passion and Aloha spirit to help us cultivate an experience that is upbeat, colorful and rooted in tradition.

HOUR

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include: 100% full coverage of healthcare for you and your eligible dependents Tuition paid upfront at network schools Free lunch Free parking Free theme park admission and much more! The Disney culture is enchanting and unique, and we have found a kindred spirit in the living heritage and graceful rhythm of O`ahu. Built upon 21 acres of oceanfront, Aulani, a Disney Resort & Spa, welcome s Guests in true local fashion, calling on your natural passion and Aloha spirit to help us cultivate an experience that is upbeat, colorful and rooted in tradition. Here, you will have the opportunity to form close connections with Cast Members and watch neighbors become friends. While our Guests take home happiness, the legends of O`ahu will become as much a part of them as they are of you. Responsibilities : Troubleshoot Equipment Faults: Should demonstrate proper operation of audio, lighting, automation, video and projection systems and be able to detect when systems are not operating properly. Must be able to read blueprints, drawings, schematics and diagrams. Knowledge of system interaction with sound and electrician crafts also required. Often requires work indoors in dimly lit and dark conditions. Remove and Install Equipment: Removal and installation of Audio/Video/Projection/Lighting equipment, assemblies and components utilizing hand tools, power tools and technical documents. Requires the use of both hands above and below the waist, climbing, working in confined areas, lifting, bending, stooping, sitting, laying, crawling and exposure to high noise, heat, cold, dust and dirt. Material handling, including lifting, holding, carrying and manipulation of objects up to 50 pounds alone or in teams. Requires bending/twisting at the waist, working with arms raised overhead and lifting/carrying objects weighing up to 20 lbs. (constantly) and up to 50 lbs. (frequently). Preventive Maintenance Inspections: Complete scheduled preventive maintenance tasks as outlined in written job plans to ensure venues open safely and on-time. Must be able to read, understand and follow checklists to properly verify and inspect equipment. Requires the use of hands, color and visual acuity as well as the use of flashlight and assorted tools. Exposure to heat, cold, sunlight and dampness. Operational and Functional Checks: Start and operate audio, lighting, electrical, video and projection systems to verify proper operation. Must be able to safely operate equipment and know what actions to take in the event of equipment failure or emergency. Must be able to operate shows both solo as well as part of a team. Basic Qualifications : Experience troubleshooting audio, lighting, automation, video and projection systems Ability to read and interpret blueprints and schematics Experience supporting live entertainment events Knowledge and familiarity with using computers Demonstrated knowledge and experience in a broad background range of crafts or disciplines related to stage craft including audio, lighting, electrics, rigging and video Preferred Qualifications: Prior large hotel experience preferred Working knowledge of proper Guest service Knowledge of Hawaiian/Japanese language Additional Information : SCHEDULE AVAILABILTY Full Time - Full availability is required seven (7) days per week, including overnight, early mornings, late nights, weekends, and holidays. Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year. Keyword: AULANI CASTING, Aulani Casting The pay rate for this role in Hawaii is $41.18 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.5c143e31-5e48-4549-b638-05792d185386

Aulani, A Disney Resort & Spa

Entertainment Technician - Full Time, $41.18/Hour

Amusement Parks

Audiovisual

Automation

Blueprints

Component Assembly

Electricity

Hand Tools

Identify Issues

Lift/Move 20 Pounds

Material Moving

Preventative Maintenance

Schematics

Team Player

Technical Writing

Time Management

Capital Markets Placement_feed

OTHER

FEED

Overview: The Guest Services Manager Overnight (OEM) is responsible for assisting the Front Office leaders while providing attentive, courteous, and efficient service to all guests, including successfully resolving guest complaints, prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen.

Compensation Type:
Hourly

Highgate Hotels:
Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Location:
<img alt="Park Shore Waikiki" src="https://highgate.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=121982&hashed=2044488149"/>Located directly across from the famed Waikiki Beach, Park Shore Waikiki boasts spectacular unobstructed views of the Pacific Ocean and Diamond Head. The hotel's prime location places guests steps from Hawaii's most popular beach, world-class dining, shopping and entertainment— including the Honolulu Zoo and Kapiolani Park.  

Overview:
The Guest Services Manager Overnight (OEM) is responsible for assisting the Front Office leaders while providing attentive, courteous, and efficient service to all guests, including successfully resolving guest complaints, prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

Responsibilities:
Fundamental Requirements:<ul><li style="margin-left:0.25in">Establish and maintain attentive, friendly, courteous and efficient hospitality at the Front Desk, Pool and Front Drive.</li><li style="margin-left:0.25in">Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.</li><li style="margin-left:0.25in">Assist with development of employee morale and ensure training of Guest Services personnel.</li><li style="margin-left:0.25in">Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.</li><li style="margin-left:0.25in">Fully comprehend and operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.</li><li style="margin-left:0.25in">Assist Guest Relations Manager in ensuring that employees are following and maintaining standards (i.e., answering phones, callbacks to guests, guest request log).</li><li style="margin-left:0.25in">Have knowledge of and assist in all emergency procedures as required. </li><li style="margin-left:0.25in">Be able to perform, completed and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.</li><li style="margin-left:0.25in">Responsible for issued house bank.</li><li style="margin-left:0.25in">Monitor key control to maintain hotel security</li><li style="margin-left:0.25in">Ensure the maximization of room revenue through property approved upsell system.</li><li style="margin-left:0.25in">Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotel S.O.P.'s in its use.</li><li style="margin-left:0.25in">Establish and maintain good communications and teamwork with fellow employees and third party employees.</li><li style="margin-left:0.25in">Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s.</li><li style="margin-left:0.25in">Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms.</li><li style="margin-left:0.25in">Perform check-ins and checkouts; confirm that all SOP’s are being followed properly.</li><li style="margin-left:0.25in">Train new employees, help to develop and implement training programs.</li><li style="margin-left:0.25in">Maintain log of rooms in “out of order” status.</li><li style="margin-left:0.25in">Authorize and sign adjustments and paid outs over the limit.</li><li style="margin-left:0.25in">Oversee discrepancy report and monitor follow-through.</li><li style="margin-left:0.25in">Work closely with housekeeping regarding daily operations.</li><li style="margin-left:0.25in">Work closely with third party companies to help deliver seamless and enjoyable guest experiences.</li><li style="margin-left:0.25in">Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.</li><li style="margin-left:0.25in">Ensure correct and accurate cash handling at the Front Desk.</li><li style="margin-left:0.25in">Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.</li><li style="margin-left:0.25in">Be aware of all rates, packages and promotions currently underway.</li><li style="margin-left:0.25in">Follow and enforce all Highgate Hotel credit policies.</li><li style="margin-left:0.25in">Ensure that employees, including third party employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.</li><li style="margin-left:0.25in">Ensure team understands and remains focused on their role in contributing to the Guest Service and audit scores.</li><li style="margin-left:0.25in">Assist with sign off of all Service Standards by Position for Guest Services staff.</li><li style="margin-left:0.25in">Monitor all V.I.P.'s, special guests and requests. </li><li style="margin-left:0.25in">Review Front Office log books and Guest Request log on a daily basis.</li><li style="margin-left:0.25in">Monitor all appropriate service delivery systems.</li><li style="margin-left:0.25in">Block rooms for special groups, arrivals, airline crew etc.</li><li style="margin-left:0.25in">Participate in Room Inspection programs.</li><li style="margin-left:0.25in">Assist in training and cross training of new hires, current employees on a regular basis.</li><li style="margin-left:0.25in">Perform other duties as requested by management.</li></ul>

Qualifications:
General Requirements:<ul><li>Must be proficient in Windows, Company approved spreadsheets and word processing.</li><li style="text-align:left">Previous supervisory responsibility preferred.</li><li>Must have a valid driver's license for the applicable state.</li><li>Maintain a warm and friendly demeanor at all times.</li><li>Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.</li><li>Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.</li><li>Must be able to multitask and prioritize departmental functions to meet deadlines.</li><li>Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.</li><li>Resolve guest complaints effectively and efficiently.</li><li>Attend all hotel required meetings and trainings.</li><li>Participate in MOD coverage as required.</li><li>Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.</li><li>Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.</li><li>Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.</li><li>Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.</li><li>Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.</li></ul>Physical requirements: <ul><li>Avaliability to stand the entire shift, long hours sometimes required.</li><li>Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. </li></ul>Education & Experience:<ul><li>High School diploma or equivalent required.</li><li>At least 2 to 3 years of progressive experience in a hotel or a related field recommended. </li><li>College course work in related field helpful.</li></ul>

Overnight Entertainment Jobs in Honolulu, HI

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Overnight Entertainment Jobs in Honolulu, HI

Entertainment Technician - Full Time, $41.18/Hour Aulani, A Disney Resort & Spa

Guest Services Manager (OEM) - Overnight Park Shore Waikiki

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