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Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Team Coordination: Maintain seamless communication with the remote Guest Experience team via tools like Slack and Kustomer, ensuring any guest issues are swiftly resolved.

HOUR

<div class="content-intro"><h3>About Kasa</h3>Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences.</div>Location: New Orleans, Louisiana Time Commitment: Approximately 32-40 hoursAnticipated Schedule: Overnights, weekends & holidays<h3>The Role</h3>Join our New Orleans Hospitality Team as a Overnight Hospitality Associate where you will be the heart of our onsite-guest experience. This dynamic role combines physical presence with digital prowess, making you a key figure at our New Orleans property. Reporting to the Operations Manager, you'll work closely with both the Guest Experience and the Property Operations team.<h3>About the Team</h3>Be a part of our New Orleans Portfolio Operations, a team passionate about delivering seamless experiences for our guests. Our team members at Kasa are located all over the country, have diverse backgrounds, and come from many different industries. Everyone joined Kasa because they are passionate about delivering high-quality standards to ensure that our guests love their experience while staying with Kasa.<h3>Day in the life of a Kasa Hospitality Associate</h3>Guest Experience<ul><li>Welcoming and Assisting Guests: Be the first point of contact for guests, assisting with check–in, and addressing their immediate needs or special requests.</li><li>Local Expertise: Provide guests with personalized local recommendations and insights, enhancing their overall experience at Kasa.</li></ul>Operational Responsibilities<ul><li>Quality Assurance and Property Upkeep: Maintain the common areas, such as coffee stations and concierge closets, to ensure they are well-stocked and presentable. Perform quality checks using our TechTool 'Safety Culture' after each clean to uphold our high-quality standards.</li><li>Readiness and Event Planning: Prepare for upcoming guest arrivals and organize guest engagement events, coordinating with housekeeping and maintenance teams.</li><li>Guest Requests & Troubleshooting: Promptly address and resolve guest requests received through our Task Management Tool 'Breezeway.' Additionally, address any live guest issues, such as cleanliness, technical, or operational challenges.</li></ul>Communication and Collaboration<ul><li>Team Coordination: Maintain seamless communication with the remote Guest Experience team via tools like Slack and Kustomer, ensuring any guest issues are swiftly resolved.</li><li>Emergency Handling: Be equipped to tackle emergency situations such as lockouts or urgent guest requests, showcasing your problem-solving abilities.</li></ul><h3>Experience</h3><ul><li>Hospitality Expertise: Minimum of 2 years of experience in hospitality. Alternatively, if you have less hospitality experience, a minimum of 2 years in customer service is required.</li><li>Guest Service Skills: At least 1 year of experience in guest service roles.</li><li>Tech-Savvy: A strong affinity for technology, with previous experience in tech-related tasks, and a keen interest in learning new systems and platforms.</li><li>Flexibility: Availability for varied shifts, including afternoons, evenings, weekends, and holidays.</li><li>Transportation: Access to reliable transportation.</li><li>Physical Capability: Comfortable with lifting items weighing up to 50 pounds.</li><li>Consistent While Under Pressure: Skilled in maintaining composure and a positive outlook in challenging or high-stress situations.</li></ul><h3>Plus if...</h3><ul><li>You pride yourself on your communication and organizational skills</li></ul><h3>In one year, you will succeed at Kasa by having:</h3><ul><li>Established yourself as a top operations performer by consecutively reaching monthly quality goals</li><li>Set a high bar for quality standards and guest satisfaction within your market</li><li>Become an invaluable resource to our team, beyond your knowledge of property operations</li><li>Supported critical cross-departmental Kasa projects</li></ul><h3 style="text-align:center"> </h3><h3 style="text-align:center">Curious about the Kasa experience? Save 15% when you book on<a href="http://kasa.com/?utm_source=Kasa&utm_medium=internal&utm_campaign=recruiting&utm_content=JD" rel="nofollow">kasa.com</a></h3> <h3>Benefits</h3><ul><li>Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our <a href="kasa.com/locations" rel="nofollow noopener noreferrer" target="_blank">locations</a>, plus a discount on any night for friends and family.</li><li> The Pay: The hourly rate for this role is $19.00 per hour and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified in the future. This role may also be eligible for benefits and Kasa Travel Credits.</li><li> Paid Time Off: Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.</li><li>喙 Health Coverage: We've invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.</li></ul>  <div class="content-conclusion"><h3>Who We Are</h3>Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high-quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to provide stylish, professionally managed accommodations to business and leisure travelers. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations!Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities. If anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information <a href="https://public.osla.org/docs/EverifyPoster.pdf" rel="nofollow">here</a> and <a href="https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf" rel="nofollow">here</a>.Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team.<h3>A Note on Recruiting & Job Scams</h3>The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs <a href="http://kasa.com/" rel="nofollow">kasa.com</a> and <a href="http://us.greenhouse-mail.io/" rel="nofollow">us.greenhouse-mail.io</a>. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this <a href="https://consumer.ftc.gov/articles/job-scams#avoid" rel="nofollow">article </a>from consumer.ftc.gov for more details.</div>

Kasa

Overnight Front Desk Agent

Artificial Intelligence (AI)

Automation

Brand Management

Customer Support/Service

Diversity

Establish Priorities

Event Management

Facebook

Health Plan

Hotel Management

Housekeeping/Cleaning

Identify Issues

Insurance

Lift/Move 50 Pounds

Local Government

Operating Systems

Organizational Skills

Pricing

Problem Solving Skills

Profit & Loss

Property Maintenance

Quality Assurance

Quality Metrics

Recruiting/Staffing Agency

Rentals

Slack

Team Lead/Manager

Technical Leadership

Top Sales Rep

GreenHouseAPI

OTHER

Overview: Company Overview: Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. As an Armed Security Officer you will serve and safeguard clients in a range of industries such as Commercial Real Estate, Healthcare, Education, Government and more.

Overview:
Company Overview: Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description:
POSITION: Armed Security OfficerLOCATION: Greater New Orleans AreaSHIFT: Overnight shiftPAY: $18.00 / hour / pays weekly This position requires patrolling in the company vehicle.Former Military or Law enforcement will received first consideration.Active Armed license through LSBPSE will receive first consideration. QUALIFICATIONS:<ul><li>Stand/walk for extended periods of time</li><li>Cleand driving record - no flags or suspensions</li><li>Ability to work outdoors in the elements- as needed</li></ul> First interview will be a live video interview. Please monitor your email for interview invitation.As an Armed Security Officer you will serve and safeguard clients in a range of industries such as Commercial Real Estate, Healthcare, Education, Government and more. Responsibilities:<ul><li>Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities</li><li>Respond to incidents and critical situations in a calm, problem solving manner</li><li style="margin-bottom:12pt;border:none">Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site.</li></ul>Minimum Requirements:<ul><li style="margin-bottom:0.0001pt">Be at least 21 years of age for armed roles</li><li style="margin-bottom:0.0001pt">Possess a high school diploma or equivalent, or 5 years of verifiable experience</li><li style="margin-bottom:0.0001pt">As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws. Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.</li><li style="margin-bottom:0.0001pt">As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.</li><li style="margin-bottom:0.0001pt">Participate in industry specific security/safety training programs</li><li style="margin-bottom:0.0001pt">Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.</li></ul>*A valid driver’s license will be required for driving positions only Perks and Benefits:<ul><li style="margin-bottom:0.0001pt">Health insurance and 401k plans for full-time positions </li><li style="margin-bottom:0.0001pt">Schedules that fit with your personal life goals</li><li style="margin-bottom:0.0001pt">Ongoing paid training programs and career growth opportunities</li><li style="margin-bottom:0.0001pt">Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more…</li></ul> 

Closing:
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID:
2026-1589705

Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America's leading security services provider. With over 140,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: 866.825.5433 or <a href="http://www.aus.com/" target="_blank">www.AUS.com</a>

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Overnight Front Desk Agent Kasa

Security Officer - Armed Overnight Allied Universal

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