Own the technical planning for programs that span GRX, SellerCS, and Seller Review, and that reach into partner organizations including external Fulfillment, SafeT, and Customer Service - define what is on it, sequence it, and keep it current as strategy and capacity change by working with product managers in the organization. TORX owns the trusted order experience for Amazon sellers and buyers across three engineering pillars: GRX (Guaranteed Remediation Experience - A-to-z claims, remediation automation), SellerCS (seller customer service, BSM, SmartCS, agentic CS), and TOX (Seller Reviews, Order Performance, Gating).