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Troubleshooting & Escalation: Research and resolve technical problems using internal databases; escalate high-priority issues to Project Managers and the PMO. Founded in 1997 as a packaging and logistics company, R&R Solutions has evolved into a client-focused solutions provider delivering the highest quality of services and support.

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<h3>Quick Details</h3><ul><li>Pay: 20.00/hour</li><li>Shift: Overnight (Schedule flexibility required)</li><li>Location: Gravette, AR (100% Onsite)</li></ul><h3>Role Overview</h3>As a Command Center Support Technician, you will provide real-time inbound phone support to field technicians. You will monitor site progress, troubleshoot technical issues, document site data, and escalate critical issues to ensure seamless deployment operations.<h3>Key Responsibilities</h3><ul><li>Technical Support: Answer inbound calls from field technicians to resolve setup and network issues.</li><li>Troubleshooting & Escalation: Research and resolve technical problems using internal databases; escalate high-priority issues to Project Managers and the PMO.</li><li>Data Logging: Continuously track site progress, updates, and problem documentation in the R&R web portal.</li><li>Monitoring: Track technician time on-site and ensure issues are resolved efficiently.</li></ul><h3>Required Qualifications</h3><ul><li>Experience: 2+ years of Help Desk, Technical Support, or Call Center experience.</li><li>Network Skills: Solid understanding of Layer 2 and Layer 3 network communications.</li><li>Technical Systems: Practical knowledge of POS systems and proficiency with MS Operating Systems.</li><li>Linux: Hands-on experience with Linux command line and remote Linux administration.</li><li>Education: High school diploma or GED.</li></ul><h3>Work Environment</h3><ul><li>Sedentary office environment requiring extended periods of sitting, computer use, and phone communication. Moderate noise level.</li></ul><hr/><h3>R&R Solutions: Who We Are</h3>Founded in 1997 as a packaging and logistics company, R&R Solutions has evolved into a client-focused solutions provider delivering the highest quality of services and support. R&R works with clients in developing and finding creative solutions to complex problems. As a Solution Concierge, R&R offers a wide range of services encompassing both technology and custom solutions. R&R has developed and deployed some of the largest technology solution offerings in the industry. The R&R client base ranges from Fortune 500 to up and coming start-up organizations. <ul><li>Must pass pre-employment drug screen and background check</li></ul>

R&R Solutions

Technical Support - Command Center (Overnight)

Accounts Receivable

Call Centers

Command Line

Computer Networks

Customer Relations

Fortune 500 Customers

Help Desk

Identify Issues

Linux Administration

Linux Operating System

Logistics

Network Configuration Management

On Site Support

Operating Systems

Point of Sale (POS) Systems

Problem Solving Skills

Project/Program Management

QoS (Quality of Service)

Startup

Technical Research

Technical Support

Technical Writing

Telephone Skills

Time Tracking

Talent Acquisition

Ensures appropriate counseling upon initial therapy and when requested by patients on refills, signs out and dispenses drugs accurately, and provides and administers immunizations to patients and/or staff following guidelines set by the Arkansas State Board of Pharmacy • Ensures appropriate counseling upon initial therapy and when requested by patients on refills, signs out and dispenses drugs accurately, and provides and administers immunizations to patients and/or staff following guidelines set by the Arkansas State Board of Pharmacy. UAMS offers amazing benefits and perks (available for benefits eligible positions only): • Health: Medical, Dental and Vision plans available for qualifying staff and family • Holiday, Vacation and Sick Leave • Education discount for staff and dependents (undergraduate only) • Retirement: Up to 10% matched contribution from UAMS • Basic Life Insurance up to $50,000 • Career Training and Educational Opportunities • Merchant Discounts • Concierge prescription delivery on the main campus when using UAMS pharmacy.

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for "Find Jobs for Students". All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through "My Draft Applications" located on your Candidate Home page.Closing Date:Type of Position:Job Type:Work Shift:Sponsorship Available:Institution Name:The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.UAMS offers amazing benefits and perks (available for benefits eligible positions only):• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacyBelow you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.Persons must have proof of legal authority to work in the United States on the first day of employment.All application information is subject to public disclosure under the Arkansas Freedom of Information Act.For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.Department:Departments Website:Summary of Job Duties:Qualifications:Minimum Qualifications:• Bachelors degree in Pharmacy plus 3 years of experience working as a pharmacist (or pharmacy intern) in a retail or hospital setting.
• Bachelors degree in Pharmacy plus 3 years of experience working as a pharmacist (or pharmacy intern) in a retail or hospital setting.• Pharmacist license through the Arkansas State Board of Pharmacy or eligible for AR licensure.
• Pharmacist license through the Arkansas State Board of Pharmacy or eligible for AR licensure.Preferred Qualifications:• Graduate of an ACPE-accredited School of Pharmacy with a Pharm.D.
• Graduate of an ACPE-accredited School of Pharmacy with a Pharm.D.• Advanced degree - (MS, MBA, MHA, MPA, etc.) AND/OR Completion of a general or administrative ASHP-accredited residency
• Advanced degree - (MS, MBA, MHA, MPA, etc.) AND/OR Completion of a general or administrative ASHP-accredited residency• One (1) year of prior supervisory or personnel management experience AND/OR Five (5) years of experience in the applicable area or PGY-2 residency
• One (1) year of prior supervisory or personnel management experience AND/OR Five (5) years of experience in the applicable area or PGY-2 residency• Board certification or equivalent accredited certification/credentials in a related field
• Board certification or equivalent accredited certification/credentials in a related field• Demonstrates excellent knowledge of pharmacy distribution systems
• Demonstrates excellent knowledge of pharmacy distribution systems• Displays sound analytical thinking in complex situations
• Displays sound analytical thinking in complex situations• Displays professionalism in accepting and sharing responsibility for meeting Pharmacy and Therapeutics Service Line goals
• Displays professionalism in accepting and sharing responsibility for meeting Pharmacy and Therapeutics Service Line goals• Demonstrates excellent communication and interpersonal skills
• Demonstrates excellent communication and interpersonal skills• Shows leadership as defined by UAMS Leadership Competencies
• Shows leadership as defined by UAMS Leadership CompetenciesAdditional Information:Responsibilities:• Reviews prescriptions for appropriateness of therapy, drug interactions, allergies, and correct dosing, and enters prescriptions into computerized software.
• Reviews prescriptions for appropriateness of therapy, drug interactions, allergies, and correct dosing, and enters prescriptions into computerized software.• Responds to questions and requests of health care professionals, processes billing to 3rd party payers, and provides direction and drug information appropriately
• Responds to questions and requests of health care professionals, processes billing to 3rd party payers, and provides direction and drug information appropriately• Ensures appropriate counseling upon initial therapy and when requested by patients on refills, signs out and dispenses drugs accurately, and provides and administers immunizations to patients and/or staff following guidelines set by the Arkansas State Board of Pharmacy
• Ensures appropriate counseling upon initial therapy and when requested by patients on refills, signs out and dispenses drugs accurately, and provides and administers immunizations to patients and/or staff following guidelines set by the Arkansas State Board of Pharmacy• Recruits, trains, schedules, and provides direct education to students/new employees
• Recruits, trains, schedules, and provides direct education to students/new employees• Adheres to UAMS patient safety plan, complies with safety instructions, and observes safe work practices
• Adheres to UAMS patient safety plan, complies with safety instructions, and observes safe work practices• Prepares/oversees sterile admixtures using proper aseptic technique. Uses proper techniques and procedures to ensure that all hoods and the clean room(s) maintain the appropriate level of cleanliness
• Prepares/oversees sterile admixtures using proper aseptic technique. Uses proper techniques and procedures to ensure that all hoods and the clean room(s) maintain the appropriate level of cleanliness• Performs other duties as assigned
• Performs other duties as assignedSalary Information:Required Documents to Apply:Optional Documents:Special Instructions to Applicants:Recruitment Contact Information:Please contact askrecruitment@uams.edu for any recruiting related questions.All application materials must be uploaded to the University of Arkansas System Career Site <a href="https://uasys.wd5.myworkdayjobs.com/UASYS" rel="nofollow">https://uasys.wd5.myworkdayjobs.com/UASYS</a>Please do not send to listed recruitment contact.Pre-employment Screening Requirements:This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.Constant Physical Activity:Frequent Physical Activity:Occasional Physical Activity:Benefits Eligible:

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Technical Support - Command Center (Overnight) R&R Solutions

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