UNKNOWN

FEED

OTHER

ESSENTIAL FUNCTIONS:Basic functions of a Front Desk Agent such as checking guests in and out of their guest rooms, answering guest questions in person and over the phone, selling bakery and gift shop items, making new reservations for guests, and providing further services to guests. Work with other Night Auditors to ensure accurate and timely recording of daily Night Audit tasks, completing shift checklists in an efficient manner.

<div><strong>Unlock your potential at The Essex Resort & Spa!</strong></div><div>Join us on a journey where passion meets profession in the heart of Vermont's scenic countryside. We redefine hospitality excellence, offering more than just a job—it's an opportunity to join a dynamic team committed to crafting unforgettable experiences.</div><div>  </div><div><strong>ESSENTIAL FUNCTIONS:</strong></div><ul><li>Basic functions of a Front Desk Agent such as checking guests in and out of their guest rooms, answering guest questions in person and over the phone, selling bakery and gift shop items, making new reservations for guests, and providing further services to guests.</li><li>Work with other Night Auditors to ensure accurate and timely recording of daily Night Audit tasks, completing shift checklists in an efficient manner.</li><li>Completes Night Audit Procedures including closing credit card batches and Package postings. </li><li>Ensure proper distribution of daily reports in a timely manner and that all accounting reports are filed away properly.</li><li>Notify proper outlets when discrepancies arise. Follow up with the Front Office Manager and document situations.</li><li>Perform all activities in a professional manner and in accordance with company policies.</li><li>Supervises and oversees night security and responds to any security problems.</li><li>Interact with resort staff in a professional manner, assisting other departments with necessary information.</li><li>Be knowledge of all emergency procedures and Resort policies.</li><li>Communicate all pertinent information to the Front Office team. </li><li>Follow set procedures on posting cash, checks, and refunds.</li><li>In the absence of Manager or Supervisor, take lead on guest and property incidents.</li><li>Solicit guest feedback and resolve minor complaints.</li><li>Prepare lobby beverage service prior to early morning departures. </li><li>VALID DRIVER'S LICENSE REQUIRED - Assist with shuttle transportation to/from the Airport. </li></ul><div><br/></div><div><strong>QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE:</strong></div><ul><li>High school graduate or equivalent.</li><li>Hotel Front Desk or Night Audit Experience preferred, Customer Service Experience required.</li><li>Basic PC skills & knowledge of Excel.<br/><br/></li></ul><div><strong>Benefits:</strong></div><div>At The Essex, we believe in investing in our team members' wellbeing and growth, offering a comprehensive benefits package designed to support both personal and professional development. From competitive compensation and healthcare options to opportunities for career advancement and ongoing training, we strive to provide a fulfilling work environment where every employee feels valued and empowered. Join us at The Essex and embark on a rewarding journey where your contributions are recognized and rewarded, and where you can thrive both professionally and personally.<br/><br/></div><div><strong>Employees classified as full-time year-round are entitled to participate in the following benefits after they have met the eligibility requirements:</strong></div><ul><li>Medical Insurance (with Employer contribution).</li><li>Dental Insurance (with Employer contribution).</li><li>Vision Insurance.</li><li>Life & Disability Insurance (Employer paid).</li><li>Voluntary Life & Disability Insurance – for employee, spouse/domestic partner and child(ren) (supplemental – paid by employee).</li><li>Medical Care Flexible Spending Account.</li><li>Dependent Care Account (for Daycare, elderly care or other dependent care).</li><li>Short and Long Term Disability Insurances.</li><li>Accident Insurance.</li><li>Critical Illness Insurance for employee and spouse/domestic partner.</li><li>Paid Time Off.</li><li>Bereavement Time.<br/><br/></li></ul><div>All employees at least 18 years of age or older, regardless of status, are eligible to participate in our 401(k) plan with Employer match after one year of employment.</div><div><br/></div><div><strong>Property Benefits:</strong></div><div>Employees of The Essex Resort & Spa can take advantage of the many benefits our property provides.</div><div><br/></div><div><strong>On Property Discounts:</strong></div><ul><li>Restaurant.</li><li>Spa (on treatments and products).</li><li>Cook Academy.<br/><br/></li></ul><div><strong>Other Discounts:</strong></div><ul><li>Memberships to The Edge Sports & Fitness.</li><li>Stays at the hotel for employee, friends and/or family.</li><li>Movie tickets to Essex Cinemas.</li><li>Essex Experience (varies by business).</li><li>Stays at other New England Inns & Resorts as part of the NEIRA program.</li><li>Ski passes to Smuggler’s Notch & Sugarbush/IKON.<br/><br/></li></ul><div><strong>Other Benefits:</strong></div><ul><li>Complimentary use of the on-site fitness center.</li><li>Complimentary use of the on-site Tennis courts.</li><li>Free Stay at the Resort (once per year for Employee & a guest) with Breakfast included (must be at least 18 years of age).</li></ul>

The Essex Resort & Spa

Overnight Front Desk Agent/Night Auditor (Full-Time)

Betterteam

FULL_TIME

HOUR

Ability to juggle multiple priorities, deadlines and demands; ability to work well under pressure; availability to respond to occasional off hours crisis; some state-wide travel to attend meetings; irregular hours at times to meet the needs of a 24-hour facility. As part of a team of Residential Counselors, this role guides residents in their daily routines, helping them develop life skills, socialization techniques, and personal responsibility while maintaining a structured and supportive environment.

Lund seeks an <strong>Overnight Residential Counselor</strong> to provide essential parenting and life skills support in our therapeutic living community. As part of a team of Residential Counselors, this role guides residents in their daily routines, helping them develop life skills, socialization techniques, and personal responsibility while maintaining a structured and supportive environment.<br/><br/>Residential Counselors, are positive role models, offering mentorship and encouragement while implementing individualized treatment plans. They monitor resident progress, provide crisis intervention, and help create a safe, nurturing space where residents can thrive. This role will include setting clear and consistent boundaries, supervising daily schedules, assisting with household responsibilities, and supporting personal hygiene and self-care routines. Additionally, they collaborate with the treatment team to report on progress and challenges, ensuring each resident receives the care they need.<br/><br/>Additional responsibilities include, but not limited to:<ul><li style="margin-left:8px">Teach and supervise meal preparation</li><li style="margin-left:8px">Explain daily routine, schedules, and activities to new residents</li><li style="margin-left:8px">Transport residents when necessary</li><li style="margin-left:8px">Provide on-site respite care to infants and young children in the program as necessary</li><li style="margin-left:8px">Complete nightly room checks and maintain adherence to safe sleep policy</li><li style="margin-left:8px">Administer medications, breathalyzers and urinalysis once trained to do so</li><li style="margin-left:8px">Complete daily and monthly documentation as required</li><li style="margin-left:8px">Report to Shift Supervisor and Associate Director when incidents/discussions appear harmful, dangerous, or inappropriate and need further exploration and action</li><li style="margin-left:8px">Assist with floor coverage and planning as needed to ensure adequate staffing levels</li></ul>The pay rate is $24/hour. The shift differential for this overnight position is $2.50/hour. For the full job description, <a href="https://lundvt.sharepoint.com/:b:/s/PublicPC/EUwO34hEW2VHp-19Ro5X-34BIto1ErAvdVBClz_h3ktFTg?e=jLF0fk" rel="nofollow">click here</a>. <br/><br/><i>Research shows that individuals from marginalized groups—such as BIPOC, LGBTQ+, women, people with disabilities, and those from working-class backgrounds—often hesitate to apply for jobs unless they can see themselves meeting and performing every responsibility and requirement. However, many skills can be learned on the job. If you can see yourself adding value to the role, our clients, staff, and guests and meeting most of the responsibilities and qualifications, we encourage you to apply!</i><br/><br/><b>What You Will Bring:</b><br/> <ul><li style="margin-left:8px">A bachelor’s degree in human services related field and one year experience in mental health </li><li style="margin-left:8px">Ability to juggle multiple priorities, deadlines and demands; ability to work well under pressure; availability to respond to occasional off hours crisis; some state-wide travel to attend meetings; irregular hours at times to meet the needs of a 24-hour facility</li><li style="margin-left:8px">Ability to assist with childcare including lifting infants and toddlers; ability to assist in social skill training including cooking and cleaning</li><li style="margin-left:8px">Relevant experience may be substituted for a degree</li><li style="margin-left:8px">Ability to maintain a valid VT Driver’s License and access to reliable transportation is required; occasional statewide travel may be required.</li></ul><br/>The successful completion of a background and driving checks is a condition of employment.<br/><br/><b>Why Join Our Team at Lund</b><br/><br/>For over 136 years, Lund has been harnessing hope and providing opportunities to help strengthen families and ensure a safe, secure and loving environment for all Vermont children.  As a multi-service nonprofit organization, Lund serves more than 6,000 individuals each year.  Lund’s mission is to help children thrive by empowering families to break cycles of poverty, addiction and abuse. Lund offers hope and opportunity to families through education, treatment, family support and adoption. <br/><br/>At Lund, we celebrate our clients' and staff's unique strengths and talents, fostering a supportive, inclusive environment where collaboration thrives. Our work is rooted in a strengths-based approach, focusing on family-centered services, including lifelong adoption support and innovative residential and community treatment programs that address both treatment and parenting. Our team believes in creating a vibrant, fun, and community-oriented workplace, emphasizing professional growth through ongoing training and weekly supervision. We value employee well-being, offering staff-led initiatives for wellness, diversity, equity, and inclusion, as well as opportunities for work-life balance, with some positions offering flexible or hybrid schedules. Lund provides competitive pay, paid training, and a comprehensive benefits package for benefits-eligible positions that includes health, dental, life, disability, retirement plans, generous time-off accrual, 13 paid holidays, and wellness reimbursements, making Lund a place where you can thrive personally and professionally.<br/><br/>Lund does not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, marital status, genetic information, ancestry, place of birth, age, veteran status, disability, or any other characteristic protected by applicable law. EEO/AA<br/><br/><br/> <p>Powered by JazzHR</p>

Lund

Overnight Residential Counselor

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The Essex Resort & Spa

Lund

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