Kettering, OH30+ days ago
COMPETENCIES: Trustworthy: • Demonstrates support of policies and procedures established by the organization • Represents the Network with a positive, professional attitude and professional appearance in all activities and communications • Personally champions and promotes KHN's corporate values, mission and culture, and does so with enthusiasm and sincerity • Is honest and fair in all interactions; honors commitments made to fellow employees and other departments • Positively champions change through sharing thoughts, feelings and rationale so that others understand personal and organizational positions • Consistently respects confidentiality of information • Innovative: • Performs all activities in accordance with and in support of the Network's mission, vision, values and business objectives • Participates in strategic planning and public relations • Enhances professional growth and development through meetings and educational programs • Challenges paradigms by identifying assumptions in the way problems or situations are defined or presented and sees alternative ways to view or define problems • Champions continuous improvement which strategically aligns to the overall network goals and strategic plan • Displays willingness to problem-solve • Caring: • Provides an environment in which employees feel respected and informed • Works with Hospital and Network Administration to improve facility operations and efficiency in response to information provided by referring physicians, staff and patients • Maintains a clean and safe work area • Practices "service plus" attitude • Competent: • Supervises the development of and maintains relationships with hospital staff • Works with Hospital administration and personnel to develop and coordinate communication materials and programs • Adheres to Network philosophy, policies, procedures, and supports its goals • Communicates effectively to customers of varying cultures, ages, and backgrounds • Performs other duties as assigned • Demonstrates knowledge and adherence to, departmental policies and procedures • Uses resources efficiently • Completes work assignments in a timely manner • Collaborative: • Supports community initiatives by joining and actively participating in civic organizations that align with the mission and values of Kettering Health Network • Organizes and promotes professional relations events to foster and maintain professional relations as needs are identified • Attends departmental in-service and staff meetings • Displays team-oriented behavior and encourages teamwork in others • Responds positively to direction from supervisor professionally accepting constructive criticism. Officers receive and respond to a variety of complaints; handle emergency calls; interview complainants, suspects and victims; make arrests and restrain suspects as required; intervene and counsels parties to disputes; and assist medical staff when requested.