COMPETENCIES: Trustworthy: * Demonstrates support of policies and procedures established by the organization * Represents the Network with a positive, professional attitude and professional appearance in all activities and communications * Personally champions and promotes KHN's corporate values, mission and culture, and does so with enthusiasm and sincerity * Is honest and fair in all interactions; honors commitments made to fellow employees and other departments * Positively champions change through sharing thoughts, feelings and rationale so that others understand personal and organizational positions * Consistently respects confidentiality of information Innovative: * Performs all activities in accordance with and in support of the Network's mission, vision, values and business objectives * Participates in strategic planning and public relations * Enhances professional growth and development through meetings and educational programs * Challenges paradigms by identifying assumptions in the way problems or situations are defined or presented and sees alternative ways to view or define problems * Champions continuous improvement which strategically aligns to the overall network goals and strategic plan * Displays willingness to problem-solve * Displays willingness to improve job functions Caring: * Provides an environment in which employees feel respected and informed * Works with Hospital and Network Administration to improve facility operations and efficiency in response to information provided by referring physicians, staff and patients * Maintains a clean and safe work area * Practices "service plus" attitude Competent: * Supervises the development of and maintains relationships with hospital staff * Works with Hospital administration and personnel to develop and coordinate communication materials and programs * Adheres to Network philosophy, policies, procedures, and supports its goals * Communicates effectively to customers of varying cultures, ages, and backgrounds * Performs other duties as assigned * Demonstrates knowledge and adherence to, departmental policies and procedures * Uses resources efficiently * Completes work assignments in a timely manner Collaborative: * Supports community initiatives by joining and actively participating in civic organizations that align with the mission and values of Kettering Health Network * Organizes and promotes professional relations events to foster and maintain professional relations as needs are identified * Attends departmental in-service and staff meetings * Displays team-oriented behavior and encourages teamwork in others * Responds positively to direction from supervisor professionally accepting constructive criticism PI63d65dfa8ee1-29400-40018802 Officers r eceive and respond to a variety of complaints; handle emergency calls; interview complainants, suspects and victims; make arrests and restrain suspects as required; intervene and counsels parties to disputes; and assist medical staff when requested.