Overview: The SCS (Sales & Customer Support) CX Insights Analyst II contributes to REI’s success by providing critical data insights, trends and analysis to enable data driven decision making, improve customer experiences across all SCS touchpoints, and support the evolution of the SCS team as we leverage technology to provide a seamless blend of expert human guidance and technology enabled solutions. Technical experience in five or more of the following tools/areas of discipline: Reporting and Analytics, SQL, Sigma, Qualtrics, R/SAS, Data Consolidation, Data Visualization, Voice Analytics, Text Analytics, Report Automation, Customer Satisfaction (VOC) Metrics, Advanced Excel skills.