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Position Description: The Valet & Guest Services Project Manager is a dynamic leadership role responsible for overseeing operations across multiple locations, including valet, shuttle, greeter, hospital campus parking enforcement, and other guest service functions. · Lead and Elevate Services: Drive operational excellence by proactively identifying improvements and implementing strategies that enhance guest satisfaction and efficiency.

YEAR

OverviewPosition Description: The Valet & Guest Services Project Manager is a dynamic leadership role responsible for overseeing operations across multiple locations, including valet, shuttle, greeter, hospital campus parking enforcement, and other guest service functions. This position requires a high degree of autonomy and the ability to make informed, logical decisions that drive operational success. You will lead your assigned locations with a strategic mindset, consistently seeking opportunities to elevate service standards and enhance the guest experience. The ideal candidate possesses strong planning skills, a service-driven strategy, and the ability to view operations from a higher-level perspective. You will lead frontline service teams with confidence, hold staff accountable to our mission, vision, and values, and ensure exceptional service delivery at all times.Compensation: $48k - $60k annual salary (US Dollars)The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus programBenefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit <a href="https://media.abm.com/wp-content/uploads/AnnualBenefitFlyers/Recruiting%20Flyer%20-%20Staff%20&%20Mgmt.pdf" rel="nofollow noopener noreferrer" target="_blank">ABM Team Member Benefits | Staff & Management</a>ResponsibilitiesKey Responsibilities:· Lead and Elevate Services: Drive operational excellence by proactively identifying improvements and implementing strategies that enhance guest satisfaction and efficiency.· Autonomous Decision-Making: Act independently with sound judgment to resolve challenges and maintain service continuity.· Team Leadership: Recruit, train, and develop high-performing teams; motivate staff to deliver exceptional service and enforce accountability for performance standards.· Operational Oversight: Manage valet and guest service operations, including staffing, traffic flow, scheduling, payroll, and compliance with corporate and hospital standards.· Client Partnership: Serve as the primary liaison with hospital administration and clients, ensuring seamless communication and preparation for peak traffic periods.· Quality Assurance: Conduct regular inspections, monitor performance, and implement corrective actions to maintain safety, reliability, and service excellence.· Budget Management: Control labor and expenses within established guidelines while maintaining operational efficiency.· Problem Resolution: Investigate guest complaints and claims promptly, ensuring timely and professional resolution.· Compliance & Safety: Uphold infection control, safety protocols, and environmental standards; maintain confidentiality of patient and guest information.QualificationsEssential Skills & Attributes:· Strategic thinker with the ability to see the big picture while managing day-to-day details.· Strong leadership and interpersonal skills to inspire teams and foster accountability.· Exceptional planning and organizational abilities with a focus on service strategy.· Ability to analyze, troubleshoot, and solve operational challenges effectively.· High attention to detail and commitment to safety and quality standards.Qualifications:· Proven experience managing multi-location operations and leading service teams.· Demonstrated ability to implement policies, procedures, and performance standards.· Strong communication skills, both verbal and written.· Ability to work in outdoor environments and adapt to varying weather conditions.· Valid driver’s license meeting company MVR criteria; ability to operate manual and automatic transmissions.· High school diploma or equivalent; additional leadership or hospitality certifications preferred.· Must meet health and background requirements, pass pre-employment drug screening, and provide proof of eligibility to work in the U.S.

ABM offers a wide variety of service-related positions, including electricians, HVAC technicians, security officers, parking attendants, and cleaning jobs. ABM cares about your success.

We provide training so that you learn new job skills and take pride in the quality service you're giving to clients. You'll look like the trained professional you are when you wear a ABM uniform.For your health and safety, we use non-toxic cleaning products and up-to-date equipment.

Our internal training program focuses on teaching you the skills and processes that have helped many of our employees starting out as a janitor, cashier, security officer or building engineer grow into various management roles throughout the company. These jobs aren't your everyday at ABM; they are careers.

Thousands of commercial, industrial, government and retail clients look to ABM for consistent quality service that meets their specialized facility service needs including commercial cleaning and maintenance, facility engineering, energy efficiency, parking and security services.

With fiscal 2011 revenues of approximately $4.2 billion and nearly 100,000 employees, our 300+ offices across the U.S. and various international locales enable us to provide custom facility solutions to sites of all sizes — from neighborhood banks and schools to the largest and most complex facilities, such as corporate office parks and major airports.

With more than 300+ offices located throughout the country, we are always accepting applications for janitorial maintenance, landscaping gardeners, security guards, parking attendants, shuttle drivers and building engineers.

ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (MINORITY/FEMALE/VETERAN/DISABILITY)

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