PART_TIME

PERMANENT

HOUR

Provide smart-hands assistance for onsite infrastructure and network checks (ports, cabling, patch panels, access points, power verification, device resets). The L1 + AV Technician will provide onsite support for desktops, audio-visual systems, basic network/infra checks, and conference room operations.

JOB DESCRIPTION Job Title: IT/AV TechnicianJob Type: Dispatch/ on need basisLocation: New York, NYLong term contractRole Overview The L1 + AV Technician will provide onsite support for desktops, audio-visual systems, basic network/infra checks, and conference room operations. The technician will perform troubleshooting, coordinate with remote teams and vendors, and ensure smooth day-to-day operations across the site. This role includes both dispatch and resident support depending on location needs.Responsibilities<ul><li>Perform desktop and notebook troubleshooting, including warranty repair coordination and break-fix activities.</li><li>Manage and track loaner/spare devices using customer-provided systems.</li><li>Provide L1 AV support for meeting rooms, including device checks, resets, room readiness, and basic hardware troubleshooting.</li><li>Manage conference room accounts (add/remove users, password resets, ownership updates).</li><li>Assist with basic troubleshooting of corporate printers (toner replacement, waste cartridge changes).</li><li>Provide smart-hands assistance for onsite infrastructure and network checks (ports, cabling, patch panels, access points, power verification, device resets).</li><li>Coordinate with third-party vendors and procurement teams when required.</li><li>Support equipment replacement or reset during failures under guidance from central IT.</li><li>Ability to work at height when required (ladder/lift).</li><li>Maintain communication with onsite/offsite teams to report changes, issues, or updates.</li><li>Support emergency or high-impact issues with availability within 4–8 business hours.</li><li>Ensure proper coverage during leaves and follow site operational processes/SOPs.</li></ul>Must-Haves<ul><li>2–4 years of experience in IT and AV support.</li><li>Hands-on troubleshooting experience with desktops, laptops, and meeting room devices.</li><li>Basic understanding of network fundamentals (LAN ports, cabling, patching, device resets).</li><li>Familiarity with conferencing platforms (Microsoft Teams, Zoom, Webex).</li><li>Ability to perform physical tasks, including lifting equipment and working at height.</li><li>Strong communication, customer service, and documentation skills.</li><li>Ability to follow SOPs, ticketing processes, and escalation guidelines.</li></ul>Good-to-Haves<ul><li>Experience using ITSM tools (ServiceNow, Jira).</li><li>Exposure to AV control systems or room management systems.</li><li>Basic understanding of AV-over-IP or networked AV environments.</li><li>Experience working in enterprise or fast-paced onsite environments.</li><li>Entry-level certifications (CompTIA A+, ITIL Foundation, basic AV training).</li></ul>We are looking for On site field services resources that can cover AV Support.<ul><li>Audio Visual Support</li><li>Basic understanding of networking and TCPIP</li><li>Basic understanding of fiber, copper, network infrastructure</li><li>Crestron Fusion</li><li>Hardware support</li><li>Experience working with technologies such as Extron, Crestron, Fusion, Managed Teams Room devices</li><li>Ability to explain networks and connection types and troubleshoot multiple connection types \(Home or Corp\)</li><li>Ability to explain work with and differentiate between different connection types & troubleshoot connectivity</li><li>Skilled Communications "Specialist, " known for delivering clear and succinct messages without disclosing internal details.</li><li>Experience working in an enterprise environment with Crestron/Fusion at the server and application layer</li><li>Experience supporting Microsoft, Lenovo, Client, Dell & Apple Certified</li><li>CompTI certA A+</li><li>OEM Certifications</li></ul>

Sky Systems Inc

IT/AV Support Technician(Dispatch/Part Time)

Apple

Atlassian JIRA

Audiovisual

Communication Skills

CompTIA A+

Conference Management

Control Systems

Crestron

Customer Support/Service

Dell Computers

Desktop PC

Documentation

Equipment Replacement

Extron

Hardware Administration

IP (Internet Protocol)

IT Service Management (ITSM)

ITIL (IT Infrastructure Library)

Identify Issues

Laptop PC

Lifting Equipment

Local Area Network (LAN)

Microsoft Product Family

Network Administration/Management

Network Connectivity

OEM (Original Equipment Manufacturer)

On Site Support

Operations Processes

Printers

Remote Team Management

ServiceNow

Software Patches

Standard Operating Procedures (SOP)

Systems Administration/Management

TCP/IP (Transmission Control Protocol/Internet Protocol)

Team Lead/Manager

Technical Support

Vendor/Supplier Selection

WebEx

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IT/AV Support Technician(Dispatch/Part Time) Sky Systems Inc

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