The Claims Quality Assurance Specialist will analyze claim trends, identify root causes, recommend process improvements, support operational reporting and KPI development, and collaborate on claims system enhancements and cross-functional initiatives to improve efficiency and strengthen claims operations. Our client, a large and growing insurance carrier, is seeking a Claims Quality Assurance Specialist who will work with departmental and team leaders to ensure claims operations comply with regulatory requirements, Fair Claims Settlement Practices, and industry best practices.