This is an analytical, forward-thinking leadership role responsible for managing and developing a team of Customer Service and Inside Sales Representatives, monitoring key performance indicators (KPIs), identifying trends and opportunities, and implementing processes that improve customer satisfaction, experience, productivity, and profitability. The Senior Customer Service Manager will lead the day-to-day customer service and customer sales operations for the Avalign German Surgical instruments business, ensuring an exceptional customer experience while driving operational efficiency, sales support, accountability, and continuous improvement.