Knowledge of Microsoft Word, Excel, POS and web-based email applications Advanced mathematical skills to include adding, subtracting, multiplying, dividing, and calculating percentages This role requires the candidate to be at least 21 years and older Competencies Commitment to excellent customer service Experience/knowledge of cannabis industry preferred Excellent communication skills (both verbal and written), interpersonal, and team-oriented skills Self-starting, self-motivating mindset Excellent organizational skills, attention to detail Strong interest in the HW mission to end the dual crises of homelessness and HIV/AIDS Union Affiliations This position is included in a bargaining unit of Housing Works' New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union ("RWDSU"). Frequently communicates (exchanges information, converse with, express oneself) with customers, peers, supervisors, and community at large Occasionally exchange information in communication with individuals who are agitated, confrontational, or difficult patrons from a variety of socioeconomic, cultural, and religious backgrounds Occasionally required to traverse public transportation to attend meetings and/or participate in presentations and training seminars Occasionally required to work at a computer approximately 10% of the time, 90% of the time will be interacting with staff and customers, this position may not be performed remotely.