PART_TIME

FEED

HOUR

Adheres to regulatory, departmental, and company policies in an ethical manner, including those pertaining to federal and state regulator laws and guidelines and ensures required gaming licenses are valid and up-to-date. Enhances guest’s VLT entertainment experience by creating a fun, high-energy environment through the celebration of VLT wins and building players’ perception of luck.

Essential Functions <ul><li>Responsible for providing efficient guest service to all VLT guests and ensuring VLT machines are monitored on a continual basis for operation at maximum efficiency.</li><li>Actively patrols assigned sections looking for opportunities to surprise and delight guests</li><li>Enhances guest’s VLT entertainment experience by creating a fun, high-energy environment through the celebration of VLT wins and building players’ perception of luck.</li><li>Displays attentive, upbeat, and enthusiastic behavior during each and every interaction throughout the shift.</li><li>Develops customer loyalty by delivering unparalleled guest interactions as directed by company trained initiatives.</li><li>Clearly communicates functionality of VLT Floor (i.e. Fast Cash - ticket in/ticket out).</li><li>Responds to the right customers in the right order for service requests including VLT dispatch, VLT candle lights, radio, and customers while meeting or exceeding department service standards.</li><li>Verifies and countersigns hand paid jackpots.</li><li>Resolves guest complaints through the use of Service Recovery with a sense of urgency and empathy with approved levels of authority.</li><li>Keeps VLT areas clean, secure, and well maintained</li><li>Corrects minor machine malfunctions including coin jams, printer errors, bill validators, VLT light repairs.</li><li>Participates in VLT machine upgrades and implementing new initiatives.</li><li>Adheres to regulatory, departmental, and company policies in an ethical manner, including those pertaining to federal and state regulator laws and guidelines and ensures required gaming licenses are valid and up-to-date.</li><li>Maintains monetary and paperwork accuracy within department standards.</li><li>Accurately pays jackpots; performs buy-in transactions with VLT players; counts down and reconciles bank/wallet at end of shift.</li><li>Promotes and cross sells JACK brand amenities and property events.</li><li>Increases customer base by opening new accounts through cross-selling and promoting JACK Rewards.</li><li>Actively stays informed of continually changing promotional events and services.</li><li>Maintains in-depth game knowledge and proactively explains games to customers.</li><li>Offers participation in high-energy, team building “Buzz” sessions to exchange information on property events and to improve guest service and department survey scores.</li><li>Ensures compliance of state mandated age restrictions through the support of “Project 21”.</li><li>Endorses the business objectives, ethics and values of JACK Entertainment.       Acts in accordance with the Code of Commitment.</li><li>Partners with other departments and functions to understand and promote property-wide initiatives and programs.</li></ul> Knowledge, Skills & Abilities<ul><li>Must possess basic data entry/computer skills.</li><li>Must possess basic math skills.</li><li>Previous money handling experience preferred.</li><li>Ability to read, write, speak and understand English.</li><li>Ability to respond to common inquiries or complaints from customers and employees.</li><li>Must be willing to work non-traditional days and hours.</li><li>Must present a well-groomed and professional appearance.</li><li>Must be able to lift, push, pull and carry.      </li><li>Must be able to turn key constantly.</li><li>Must be able to stand, walk and maneuver around Racino VLT area for long periods of time.</li><li>Must be able to bend, crouch, kneel and twist.      </li><li>Must be able to handle a stressful environment, tolerate bright lights and high noise levels.</li><li>Must be able to lift and carry up to 40 pounds. </li></ul>Education and Experience<ul><li>High school diploma or equivalent required.</li><li>Previous money handling experience preferred.</li></ul>Required Certification/License <ul><li>Must be able to obtain an Ohio Lottery Commission license</li></ul>

JACK Thistledown Racino LLC

Video Lottery Terminal Attendant - Part Time

Business Ethics

Communication Skills

Computer Skills

Corporate Policies

Cross-Selling

Data Entry

Develop and Maintain Customers

English Language

Federal Laws and Regulations

Gaming

Housekeeping/Cleaning

Lift/Move 40 Pounds

Maintain Compliance

Maintenance Services

Mathematics

Printers

Reconciliation

Regulations

Resolve Customer Issues

State Laws and Regulations

Team Building

Performs all types of money-handling functions including check cashing and converting coin, tokens, and gaming chips into currency. Promotion to Cage Cashier II will occur when the cashier can successfully and independently work in two additional job functions outlined above.

Assessment Information:All cashiers must be able to work successfully and independently in all Front Window Cage Locations. Additional cashiering job functions include; Marker Bank, Fill Bank, Main Bank and NRT. Promotion to Cage Cashier II will occur when the cashier can successfully and independently work in two additional job functions outlined above. Role Responsibilities:<ul><li>Provides prompt, friendly, and courteous service to all guests while following company and gaming regulations.</li><li>Conducts all transactions in a confidential manner.</li><li>Performs all types of money-handling functions including check cashing and converting coin, tokens, and gaming chips into currency.</li><li>Counts money and chips and reconciles banks.</li><li>Orders currency to refill supplies.</li><li>Accepts, delivers, and issues credit card cash to customers.</li><li>Dispenses coins/chips to other cashiers.</li><li>Processes funds transactions for the cashiering department and other casino personnel.</li><li>Performs transactions under surveillance.</li><li>Processes new check cashing applications.</li><li>Records information regarding transactions on reports and forms.</li><li>Maintains internal controls with reports describing errors and discrepancies. </li><li>Collaborates with work-group and all support departments to ensure player satisfaction.</li><li>Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems.</li><li>Works with team members to achieve common goals.  </li><li>Maintains high standards of courtesy, professionalism and discretion in all communications to, about, or with customers including their arrangements and finances.</li><li>Maintains confidentiality of all player accounts.</li><li>Maintains security and confidentiality of files, records, and lists.</li><li>Other cash handling job functions as requested.</li></ul>PERKS AND BENEFITS FOR BEING A TEAM MEMBER AT JACK:<ul><li>Medical, Prescription Drug, Dental, and Vision Coverage</li><li>Life and Disability Insurance</li><li>Free Parking</li><li>Generous Paid Time Off Plan</li><li>Discounted Team Member Meals</li><li>Education Assistance up to $3,600 a year</li><li>401(k) Savings Plan and Match</li><li>Paid Breaks</li></ul>Knowledge, Skills, & Abilities<ul><li>Must be able to work independently.</li><li>Must be able to sit, stand or walk for long periods of time (4 hours).</li><li>Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.</li><li>Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.</li><li>Respond to visual and aural cues.</li><li>Must have the manual dexterity to operate a computer and other necessary office equipment.</li><li>Must be able to tolerate areas containing dust, loud noises and bright lights.</li><li>Must be able to work varied shifts, weekends and holidays as needed.</li><li>Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.</li><li>Ability to speak distinctly and persuasively.</li><li>Must be able to read, write, speak, and understand English </li></ul>Education & Experience Requirements<ul><li>Must have a high school diploma or GED</li><li>Must be at least 21 years of age</li><li>Must present a well-groomed appearance</li><li>Must demonstrate the ability to add, subtract, multiply, and divide without the use of a calculator</li><li>One year previous United States currency money handling work experience preferred</li><li>Must read, write, speak, and understand English</li><li>Must be willing to serve customers from a variety of backgrounds</li><li>Must be willing to work nights, weekends, and holidays and work overtime</li><li>Able to pass mandated regulation and department testing</li></ul>License Requirements<ul><li>Ability to obtain a Gaming Occupational License within the State of Ohio</li><li>JACK Entertainment covers all fees associated with obtaining your license (i.e. application cost, background fees, and fingerprinting costs)</li></ul>

Part Time Entertainment Jobs in Brook Park, OH

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Part Time Entertainment Jobs in Brook Park, OH

Video Lottery Terminal Attendant - Part Time JACK Thistledown Racino LLC

Cage Cashier - Part Time JACK Cleveland Casino LLC

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