Exhibit soft skills exhibited when communicating and negotiating with our customers to help ensure the business functions and criteria are met appropriately with the guidelines set forth by our capacity and performance management group. Software/Hardware Required: z/OS v2.4, JES2/NJE, TSO, ISPF, SDSF, SMF, RMF, WLM, DFHSM, RACF, VTAM, TCPIP.