PART_TIME

FEED

UNKNOWN

Summary: Ensures friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics. Produces Daily Reports: Daily Update (1, 5, Close), Performance Metric (core Guests Services reports).

Rick Hendrick BMW CharlestonLocation: 1518 Savannah Hwy, Charleston, South Carolina 29407  Summary: Ensures friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.Supervisory Responsibilities:  This job has no direct supervisory responsibilities.Essential Duties and Responsibilitiesinclude the following:<ul><li>Performs opening and closing Guest Services procedures.</li><li>Answers incoming phone calls in a courteous, prompt, and professional manager.</li><li>Directs phone calls to the appropriate person</li><li>Takes accurate messages.</li><li>Directs customers to the appropriate person or department.</li><li>Manages the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log.</li><li>Tracks and filters all incoming calls and takes messages.</li><li>Communicates effectively with Guest Services Manager and Greeters.</li><li>Reconciles/updates data entry with dealership software.</li><li>Produces Daily Reports: Daily Update (1, 5, Close), Performance Metric (core Guests Services reports).</li><li>Walks around the showroom hourly to offer refreshments to guests.</li><li>Provides a warm, positive and happy environment for Guests, their children and fellow teammates.</li><li>Helps maintain a clean and comfortable environment (monitor facility)</li><li>Provides new hire Customer Management training when requested</li><li>Maintains CSI at or above Company standards</li><li>Maintains an organized, clean and safe work area</li><li>Participates in required training</li><li>Records all hours worked accurately in company timekeeping system     </li><li>Follows Safeguards rules and regulations.</li><li>Demonstrates the Company’s Core Values</li><li>Complies with Company policies and procedures</li><li>Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.</li><li>Other duties as assigned</li></ul>Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.Desired Education:o   GED   High School Diplomao   Associate Degreeo   Bachelor Degreeo   Master Degreeo   Doctorate DegreeField of Study/Work Experience:o   Accountingo   Automotiveo   Businesso   Human Resourceso   Information TechnologyDesired Work Experience:   up to 3 yearso   3-5 yearso   5+ yearsEducation/Experience:Previous customer service experience desired.  Excellent interpersonal, communication, and organizational skills are required.Certificates and Licenses:o   Valid Driver’s Licenseo   Automobile Salesperson LicenseComputer Skills:Intermediate skills in Microsoft Office Products.  Ability to learn Dealership Management System and web based applications utilized in operations.Communication Skills:Ability to understand and follow instructions. Ability to communicate effectively with customers and companypersonnel.Attendance Expectations:The position requires regular and predictable attendance.  Scheduled shifts may include evening hours, weekends, and holidays.Physical Demands:While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to walk, stand, sit; use hands to finger, handle, and feel.Environment Demands:Duties are performed primarily in the showroom or outdoor sales lot.  Heavy phone work. Work includes frequent clerical and administrative responsibilities and interaction with customers and employees.  Due to the nature of this position, employee may be exposed to various work environments.Verbal and Writing Ability:Ability to read and comprehend instructions, correspondence, and memos. Math Ability:Ability to add, subtract, multiply and divide.Reasoning Ability:Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. Core Values:To perform the job successfully, an individual should demonstrate the following Core Values:Servant LeadershipServant Leaders consciously put the needs of others before their own, because to serve people is to value them.Teamwork through Trust & RespectDiversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.IntegrityBeing honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.Commitment to Customer EnthusiasmEvery day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.Passion for WinningHendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.Accountability at All LevelsTaking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.Commitment to Continuous ImprovementEvery day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee.  The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.  This job description is subject to revision at the discretion of the company.Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf" rel="nofollow noopener noreferrer" target="_blank">https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf</a>.

Hendrick Automotive Group Corporate

Part Time Guest Services Representative

Accounting

Administrative Skills

Automotive Sales

Communication Skills

Continuous Improvement

Customer Experience

Customer Relations

Customer Support/Service

Customer Training

Data Entry

Driver's License

Environmental Monitoring

High School Diploma

Hospitality and Tourism

Internet Application

Interpersonal Skills

Legal

Mathematics

Medical Conditions

Metrics

Microsoft Office

Microsoft Product Family

Organizational Skills

Performance Metrics

Physical Demands

Presentation/Verbal Skills

Reconciliation

Regulations

Reporting Skills

Revenue/Sales Reporting

Safety/Work Safety

Sales Administration

Servant leadership

Telephone Skills

Time Management Software

Writing Skills

Receives incoming shipments, checking the packing slip with actual shipment for completeness and accuracy before placement in appropriate warehouse location. Rick Hendrick Chevrolet (Charleston)Location: 1500 Savannah Hwy, Charleston, South Carolina 29407.

Rick Hendrick Chevrolet (Charleston)Location: 1500 Savannah Hwy, Charleston, South Carolina 29407  Summary:  To process the shipping and receiving of parts through the Parts Department.Supervisory Responsibilities: This job has no direct supervisory responsibilities.Essential Duties and Responsibilitiesinclude the following:            <ul><li>Controls receipt of inventory</li><li>Receives incoming shipments, checking the packing slip with actual shipment for completeness and accuracy before placement in appropriate warehouse location</li><li>Identifies and reports all overages and shortages</li><li>Stocks parts and accessories in correct bin locations</li><li>Notifies appropriate personnel of receipt of all special orders</li><li>Performs inventory test counts as directed by management</li><li>Loads and unloads trucks</li><li>May operate a forklift to move materials and unload vehicles</li><li>Maintains an organized, clean and safe work area</li><li>Maintains CSI at or above company standards</li><li>Participates in required training</li><li>Records all hours worked accurately in company timekeeping system     </li><li>Follows Safeguards rules and regulations.</li><li>Demonstrates the Company’s Core Values</li><li>Complies with Company policies and procedures</li><li>Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.</li><li>Other duties as assigned</li></ul>Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.Desired Education:o   GED   High School Diplomao   Associate Degreeo   Bachelor Degreeo   Master Degreeo   Doctorate DegreeField of Study/Work Experience:o   Accountingo   Automotiveo   Businesso   Human Resourceso   Information TechnologyDesired Work Experience:   up to 3 yearso   3-5 yearso   5+ yearsEducation/Experience:Previous warehouse experience desired.Certificates and Licenses:   Valid Driver’s Licenseo   Automobile Salesperson LicenseComputer Skills:Basic computer skills needed to utilize the company timekeeping system.Communication Skills:Ability to understand and follow instructions. Ability to communicate effectively with customers and companypersonnel.Attendance Expectations:The position requires regular and predictable attendance.  Scheduled shifts may include evening hours, weekends, and holidays.Physical Demands:While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit. Must be able to lift up to 50 pounds.  Work includes frequent movement around the dealership facilities and the outdoor car lot and movement in and out of cars.Environment Demands:Duties are performed primarily in the Parts Department.  Work includes moving throughout the Parts Department and frequent moving and shelving of parts.Verbal and Writing Ability:Ability to read and comprehend instructions, correspondence, and memos. Math Ability:Ability to add, subtract, multiply and divide.Reasoning Ability:Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.  Core Values:To perform the job successfully, an individual should demonstrate the following Core Values:Servant LeadershipServant Leaders consciously put the needs of others before their own, because to serve people is to value them.Teamwork through Trust & RespectDiversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.IntegrityBeing honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.Commitment to Customer EnthusiasmEvery day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.Passion for WinningHendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.Accountability at All LevelsTaking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.Commitment to Continuous ImprovementEvery day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee.  The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.  This job description is subject to revision at the discretion of the company.Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf" rel="nofollow noopener noreferrer" target="_blank">https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf</a>.

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Part Time Guest Services Representative Hendrick Automotive Group Corporate

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