PART_TIME

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Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. Processes claims within assigned responsibility in a timely and efficient manner, performing all associated duties in order to ensure completeness and correctness of all patient documentation, facilitating maximum client/ company satisfaction.

<h3>St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.</h3>     The Client Services Associate is responsible for scheduling appointments, registering patients, and all other duties involving front desk operations.JOB DUTIES AND RESPONSIBILITIES:<ul><li>Processes claims within assigned responsibility in a timely and efficient manner, performing all associated duties in order to ensure completeness and correctness of all patient documentation, facilitating maximum client/ company satisfaction.</li><li>Handles phone, mail, and personal inquires from and regarding patient/company accounts:</li><li>Maintains all documentation and records in accordance with federal and state regulations.</li><li>Collects proper insurance information and forms from patients and performs accurate and     timely verification of third party payer and worker’s compensation.</li><li>Communication and/or updating of correct patient information to appropriate staff(s), department(s), and computer system(s).</li><li>Prompt courteous reception and guidance to patients with inquiries.</li><li>Resolves or assists with complaints, misunderstandings, and inquiries related to results, pending medical record forms, turnaround times, wait times etc.</li><li>Ongoing application and knowledge of all company requirements and/or regulations.</li><li>Knowledge of complying with Federal and State law and private payer health care program requirements as well as the hospital’s ethical and business policies.</li></ul>PHYSICAL AND SENSORY REQUIREMENTS:Sitting up to 7 hours/day; 1-2 hours consecutively.  Walking up to 4 hours/day, 30 minutes at a time.  Frequently uses fingers and hands for typing, data entry, etc.  Frequently lift and carry objects up to 10 lbs.  Occasionally stoops, bends and reaches above shoulder level. Must be able to hear as it relates to normal conversation.  Must be able to see as it relates to general, near, far, color, peripheral and depth perception.  Needs to be able to use eyes to focus on the same object throughout the day.EDUCATION:  High School Diploma / GED required.TRAINING AND EXPERIENCE: Previous experience with third party billing in a healthcare facility preferred.Previous experience in an office/administrative environment required.Please complete your application using your full legal name and current home address.  Be sure to include employment history for the past seven (7) years, including your present employer.  Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable.  It is highly recommended that you create a profile at the conclusion of submitting your first application.  Thank you for your interest in St. Luke's!!<h2></h2><h2><a href="http://www.slhn.org/EOE" rel="nofollow noopener noreferrer" target="_blank">St. Luke's University Health Network is an</a><a href="http://www.slhn.org/EOE" rel="nofollow noopener noreferrer" target="_blank"> Equal Opportunity Employer.</a></h2>

St. Luke's Health Network, Inc.

Client Service Associate Outpatient Wound Care (Part time, Days)

Administrative Skills

Billing

Calendar Management

Claims Processing

Computer Systems

Customer Satisfaction

Customer Support/Service

Data Entry

Depth Perception

Documentation

Federal Laws and Regulations

Healthcare

Healthcare Providers

Hospital

Insurance

Material Moving

Medical Billing

Medical Records

Nursing

Outpatient Care

Patient Registration

Regulatory Requirements

State Laws and Regulations

Third-Party Payer

Time Management

Typing

Worker's Compensation

Wound Care

Responsible for the patient registration (pre-reg and post-reg needs) including all of the following: demographics, emergency contact, transcribing diagnostic orders, primary care and referring provider, diagnosis, insurance and guarantor verification, real time insurance eligibility, point of service cash collections. Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. HOURS: Part Time, 16-20 hours/ week, with the opportunity to pick up more shifts as needed. Flexibility required - possible available shifts listed below. • 4:00 PM - 8:00 PM• 11:00 AM - 8:00 PM• Every 5th weekend (7:00 AM - 3:00 PM)• 7:00 AM-3:30 PM on occasional Mondays• 5:45 AM-2:15 PM (occasional coverage hours when FT staff work their weekend (Friday/Mondays)• 8:00 AM -4:30 PM (occasional coverage hours when FT staff work their weekend (Friday/Mondays) The Patient Access Representative is responsible for the entire scope of the registration process for patients seen at St. Luke's University Health Network, in outpatient and/or Emergency Department locations. This includes, but is not limited to, correctly identifying patients, transcribing orders, completing registration screens, entering diagnosis and provider information, verifying insurances, point of service cash collections, work queues, etc. Communicates and coordinates with SLPG practices, clinical/diagnostic departments, and various revenue cycle departments to ensure excellent patient experience, clean claim submission, and payment for services. May require occasional travel between campuses or regional locations. JOB DUTIES AND RESPONSIBILITIES: Responsible to correctly identify/validate the choosing of patients in hospital information system to maintain the integrity and accuracy of electronic medical records. Identify and report any instances of possible identify theft situations to clinical department and leadership for appropriate escalation.Maintain knowledge and education of network policy on Patient Identification including Mark for Merge, Chart Corrections, and Patient Look-Up.Responsible for the patient registration (pre-reg and post-reg needs) including all of the following: demographics, emergency contact, transcribing diagnostic orders, primary care and referring provider, diagnosis, insurance and guarantor verification, real time insurance eligibility, point of service cash collections. This also includes patient, account, and claim edit level work queue errors related to registration. Can require contacting provider office, reviewing patient medical chart for diagnosis and medical necessity information.Required to cross train in all areas of location or region. Campus locations must be cross trained in outpatient and Emergency Department areas. Outpatient (off-campus) locations must be cross trained for all locations if any different nuances.Greets/directs patients and visitors for the entire facility. Always provides friendly and courteous service to community and co-workers. Responsible for monitoring and enforcing visitor policy for the entity (if applicable).Answers internal and external calls on main department/facility line and dispenses appropriate information and answers questions regarding the facility and its services.Promotes and helps increase usage of MyChart patient portal and patient self-service capabilities to ensure patients are personally engaging in their health care.Responsible for overseeing and assisting patients with Welcome Kiosk and On My Way technology at network locations. Consists of self-scheduled patients online and monitoring the arrival process and patient’s journey throughout their visit.Responsible for contacting the SLPG practice or Network Prior Authorization Department to obtain required insurance referrals and pre-certs when not previously documented in chart prior to service to decrease denials for no authorization.Must obtain medical license Number, NPI and UPIN via appropriate website for all new provider entries for outpatient services to ensure results are routed accurately and claim submission/payment. PHYSICAL AND SENSORY REQUIREMENTS: Sitting/standing up to 8 hours per day, 4 or more hours at a time. Frequent use of hands/fingers for data entry. Frequently walking and ability to push up to 250 pounds in a wheelchair. Ability to occasionally carry or lift up to 15 pounds. Hearing as it relates to normal conversation. Seeing as it relates to general vision. MINIMUM QUALIFICATIONS EDUCATION: High school graduate or equivalent required. Certificate/Degree in health care related field preferred. TRAINING AND EXPERIENCE: Excellent customer service and interpersonal skills required. General computer experience and ability to type fluently, accurately, and quickly required. Insurance background preferred. Knowledge of medical terminology preferred. Previous medical administrative experience and/or health care related education courses preferred. Knowledge of health information system (epic) preferred. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!St. Luke's University Health Network is an Equal Opportunity Employer.

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Client Service Associate Outpatient Wound Care (Part time, Days) St. Luke's Health Network, Inc.

OP Patient Access Representative (Part Time, Evenings) St. Luke's Health Network, Inc.

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