Builds and maintains collaborative relationships with Operations, Business Development, Revenue Cycle, referral sources, physicians, hospitals, skilled nursing facilities, assisted living communities, durable medical equipment (DME) providers, ancillary service providers, patients, families, and other internal and external stakeholders to promote timely admissions and an exceptional customer experience. Leads and develops supervisors and operational staff responsible for assigned operational functions while partnering closely with Business Development, Clinical Operations, Revenue Cycle, referral sources, physicians, patients, families, vendor partners, and other internal and external stakeholders to ensure efficient, compliant, and customer-focused operations.