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At Ion Bank, we pride ourselves on providing exemplary customer service and building lifetime relationships by partnering with our customers to identify and achieve their financial goals. Candidates must have a minimum of 1 year of banking experience, plus at least 2 years of sales and customer service experience—or a comparable combination of education and experience.

<div>Job Type:</div><div>Hourly, Full Time - Hybrid</div><div> </div><div>Schedule:</div><div>Monday - Friday: 7:00am to 12:45pm</div><div> </div>Who We are:At Ion Bank, we pride ourselves on providing exemplary customer service and building lifetime relationships by partnering with our customers to identify and achieve their financial goals. We are passionate about our Service Standards and live by them every day.As a result of Ion’s continued growth, the bank consistently provides robust and diverse development programs for its employees with a goal of personal expansion. Not only does Ion prioritize its internal team but additionally values the communities that the employees serve. The bank consistently encourages volunteerism from its employees to support customers and beyond. Apply now to join the Ion community!Who we are seeking for this role:The ideal candidate will demonstrate and encourage high standards of behavior that is consistent with Ion’s service Philosophy of Safety & Security, Accuracy, Responsiveness, Friendly, Personalized Service. Consistently demonstrates a strong commitment to Ion, willing to go “above and beyond” whenever necessary. This individual thrives in an environment that encourage teamwork and promotes inclusion by working with a variety of people.As a Customer Consultant 1 you are responsible for: The delivery, via alternative delivery systems, the Bank’s products, and services to potential and existing customers to maximize profitability, competitiveness, and growth of the company by effectively implementing the company service standards. Perform financial transactions accurately and effectively while adhering to set policies and procedures. Maintain and apply a working knowledge of all applicable banking regulations.Responsibilities:<ul><li>Employee is required to attend work.</li><li>Ensure company service standards are continually achieved in area of responsibility.</li><li>Project a positive and highly professional image of the Bank by providing high quality customer service.</li><li>Recognize and assume responsibility for contributing to the Bank’s strategic growth and service goals through excellent customer service, product knowledge and product referrals.</li><li>Stays current on policies and procedures to limit the number of times customers are transferred to another department and to perform transactions accurately.</li><li>Keeps current on changes in technology and alternative delivery methods.</li><li>Achieve established goals for the department.</li><li>Analyze the best product to meet the needs of the customer, explains, and offers the product to the customer.</li><li>Respond to customer inquiries for information and help to resolve customer questions/issues in a courteous and timely manner.</li><li>Conduct installment and secured loan interviews. Completes phone application with caller. Process application on computer.</li><li>Assist customers in their financial planning by making referrals to our business partners, including but not limited to our Investment, Insurance and Lending teams.</li><li>Maintain a daily record of all customer contact, sales and other necessary data for report generation and follow-up.</li><li>Receive, verify, and process through the PC customer transactions.</li><li>Recognize and properly report all fraudulent, counterfeit, or suspicious activity by customers or employees to the security department.</li><li>Verify specific customer information to ensure accurate processing and to prevent misuse or intentional fraud.</li><li>Balance daily work.</li><li>Maintain 20 customers per hour average volume while adhering to industry standards as it relates to specific goals.</li><li>Ensure activities within assigned functional area of responsibility follow Bank policy, and State and Federal Regulations</li></ul>Education and Qualifications:<ul><li>A High School diploma is required, along with additional college coursework or bank-related training.</li><li>Candidates must have a minimum of 1 year of banking experience, plus at least 2 years of sales and customer service experience—or a comparable combination of education and experience. Familiarity with financial terminology, banking systems, and various payment delivery options is essential. </li></ul>Benefits:<ul><li>401k and Employer Match</li><li>Life Insurance</li><li>Disability</li><li>Educational Assistance</li><li>Wellness Programs</li><li>Employee Assistance Program</li><li>15 Paid Time Off Days (Will be tailored to level)</li><li>11 Paid Holidays</li><li>Job Shadowing</li><li>Volunteer Opportunities</li></ul>Ion Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or veteran status.

ION Financial MHC

Customer Consultant I - Part Time 28 Hours (Hybrid)

Analysis Skills

Banking Regulations

Banking Services

Clean Technologies

Consulting

Customer Support/Service

Develop and Maintain Customers

Employee Assistance Plan

Federal Laws and Regulations

Financial Planning

Financial Transactions

Industry Standards

Insurance

Loans

Philosophy

Profit & Loss

Record Keeping

Resolve Customer Issues

Sales

Set Goals

State Laws and Regulations

Team Player

Technical Delivery

Time Management

Volunteer Experience

This document does not represent an expressed or implied contract of employment, nor does it alter your at-will employment, and Build-A-Bear, Inc. reserves the right to change this job description and/or assign tasks for the employee to perform, as may deem appropriate. Bear Builder associates are fun, easy-going, team-oriented individuals who engage with guests, to create a unique and memorable experience.

HOUR

Bear Builder associates are fun, easy-going, team-oriented individuals who engage with guests, to create a unique and memorable experience. Responsibilities:<ul><li>Provide exceptional guest service by assisting guests in creating their personalized furry friends, ensuring a memorable and enjoyable experience</li></ul><ul><li>Actively engage with guests demonstrating genuine enthusiasm for our brand</li><li>Create a warm and inclusive atmosphere for guests, fostering positive interactions, and guaranteeing that each guest leaves satisfied with their experience</li><li>Uphold operational excellence by consistently meeting brand standards and guidelines, ensuring a seamless and cohesive experience for all guests</li><li>Strong team commitment; be dependable, engaged, and helpful</li></ul> Required Qualifications:<ul><li>High school diploma or GED equivalent</li></ul>Preferred Qualifications:<ul><li>Associate’s (or higher) degree in business, management, or a related field</li></ul>Behavioral Traits for Success:<ul><li>Possesses a “How Can I Help” attitude</li><li>Enjoys meeting and interacting with new people</li><li>Dependable and flexible</li><li>Models personal and professional integrity</li><li>Naturally warm and fun-loving</li><li>Ability to remain calm under challenging circumstances</li></ul>Working Environment:<ul><li>Active retail store leadership requires the ability to sit, stand, and move around for duration of shift</li><li>Work environments include indoor/outdoor malls, strip centers, and other retail locations</li><li>Lift > 25 pounds</li></ul> Your Performance Will Be Measured On:Your performance will be measured by your ability to achieve annual department objectives and corporate goals which include but are not limited to the following.<ul><li>Decision-making, judgment, and execution</li><li>Ability to create an Experience First culture for guests and associates</li><li>Achievement of assigned goals</li><li>Consistent execution of operational standards</li><li>Stakeholder feedback</li></ul>This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Supervisors may assign additional functions and requirements as deemed appropriate. This document does not represent an expressed or implied contract of employment, nor does it alter your at-will employment, and Build-A-Bear, Inc. reserves the right to change this job description and/or assign tasks for the employee to perform, as may deem appropriate.PAY RANGE- $17.79-$18.04/Hour.

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Customer Consultant I - Part Time 28 Hours (Hybrid) ION Financial MHC

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