PART_TIME

FEED

UNKNOWN

Manages resident’s relationships to endure resident’s retention and a high level of customer service including timely and complete resolution of resident concerns, coordinating special services, and conducting formal and informal inspections. These values include but are not limited to greeting and smiling; showing respect with name recognition and eye contact; accepting the empowerment to exceed everyone's expectations and showing enthusiasm for your position and duties; being accountable to show a positive attitude and accountable for your actions; and be trustworthy in your duties and transparent in everything you do.

The Front Desk provides a professional and competent image in order to provide Residents with friendly and outgoing customer service. As a key employee liaison between all guests of the community and the Residents, the Front desk supervisor must have experience in the hospitality industry, must demonstrate organizational skills, excellent interpersonal skills and strong communication. Oversees the daily operation of the Front of House operations to include the Front Desk, loading dock, package room and Roving Safety Agents.  As a team member of KW PROPERTY MANAGEMENT & CONSULTING, you are expected to understand and support the mission statement of the company and practice our GREAT values every day. These values include but are not limited to greeting and smiling; showing respect with name recognition and eye contact; accepting the empowerment to exceed everyone's expectations and showing enthusiasm for your position and duties;  being accountable to show a positive attitude and accountable for your actions; and be trustworthy in your duties and transparent in everything you do. These are our GREAT values and part of your work practices and expected as part of your daily activities while working at KW Property Management and Consulting.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>Acquires and maintains current knowledge client’s community documents, policies, and procedures.</li><li>Ensures life safety systems are operational and functioning and/or takes corrective action to insure the safety of the building, it’s residents, their guest and all staff.</li><li>Ensures resident guest and intrusion deterrent policies are effectively followed.  </li><li>Provides leadership and direction to effectively manage relationships with the other business groups of the building to ensure the highest level of resident service and achievement of company and property goals and objectives.</li><li>Assist with budgeting and long term planning.</li><li>Schedules staff to cover the needs of the building trying to avoid unnecessary overtime.</li><li>Approves all departmental schedules</li><li>Manages resident’s relationships to endure resident’s retention and a high level of customer service including timely and complete resolution of resident concerns, coordinating special services, and conducting formal and informal inspections.</li><li>Ability to supervise and oversee project performed by shift supervisors. </li><li>Sets and adheres to the highest standards of performance and instills them in the staff by personal follow-up to insure that the service is being delivered. </li><li>Responds to phone calls and correspondence in a timely, professional manner.</li><li>Encourages staff to behave in a professional manner and comply with company’s safety standards. </li><li>Ensure that all documents are updated and uploaded into the management support systems accurately and update accordingly. </li><li>Ensure violations and work orders are processed regularly as required. </li><li>Preform regular rounds of the property to insure the established safety procedures and rules are being followed by staff, residents, their guest and vendors (contractors).</li><li>Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.</li></ul> Physical Demands:The position will be mostly indoor and will require standing and sitting throughout the day.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.This is a full-time position. Days and hours will be determine at the property level to suit the business needs of the community.  This schedule may change to accommodate the business needs of the property.Required Job Experience and Skills:<ul><li>High School Diploma</li><li>Preferred; AA or BA degree in Hospitality, Property Management, or Related field is a strong plus</li><li>Minimum of one (1) year related Front Desk Supervisor experience and/or hospitality training OR 3+ years of experience in a Front Desk Agent role with capability and readiness to supervise a team.  </li><li>Must possess strong managerial background with ability to supervise a Team</li><li>Must be proficient and working knowledge of Microsoft Office Applications.</li></ul><ul><li>Bi-lingual; Spanish and English may be required at some properties.</li></ul> Employee reports directly to the Property Manager. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

KW Property Management LLC

Front Desk Agent Part Time

Budgeting

Communication Skills

Construction Safety

Corrective Action

Customer Support/Service

Develop and Maintain Customers

English Language

High School Diploma

Hospitality and Tourism

Interpersonal Skills

Leadership

Life Safety Systems

Loading Dock

Loading/Unloading

Management Consulting

Microsoft Office

Order Picking/Packing

Organizational Skills

Physical Demands

Presentation/Verbal Skills

Procedure Development

Project Tracking

Property Management

Relationship Management

Reporting Skills

Resident Retention

Safety Process

Safety Standards

Safety/Work Safety

Spanish Language

System Operations

Systems Maintenance

Team Lead/Manager

Telephone Skills

Time Management

Writing Skills

Open and process accounts, perform account maintenance, process checks, cash and the sale of negotiable instrument transactions adhering to the banks current policies and procedures, to include AML/BSA requirements. Follow instructions and responds to management direction to help resolve more difficult customer objections and solves problems in a timely and positive manner to retain the customer relationship.

Location: Hobe Sound, FLPart Time - 20 hours per weekESSENTIAL JOB FUNCTIONS:Relationship Building<ul><li>Exhibit consistent relationship building including, but not limited to:</li></ul><ul><li><ul><li>Prepare for various customer interactions</li><li>Build rapport</li></ul></li></ul><ul><li>Effectively utilize and document open and closed-ended questions to understand current and future financial goals of customers</li><li>Match customer needs to Seacoast Bank products and services</li></ul><ul><li><ul><li>Confidently and proficiently explain Seacoast Bank products and services to customers</li><li>Proven ability to close sales based on customer needs</li><li>Ask for referrals from new and existing customers</li><li>Exhibit good listening skills and speak clearly and persuasively in positive or negative situations.</li><li>Strong understanding of Customer facing technology with the ability to discuss with and enroll customers in self-service products/processes</li></ul></li><li>Respond promptly to customer needs and requests for service.  </li><li>Quickly seek out appropriate people in more complex financial matters.</li><li>Able to balance business needs with customer requests while managing potential risk to bank.</li><li>Embrace new technology and remain up to date on industry changes to create an open environment that fosters idea generation and innovation.</li><li>Participate in community, charitable or civic events.</li></ul><ul><li>Deliver presentations regarding banking products/services through networking events.</li></ul><ul><li>Exhibit strong work ethics and teamwork, collaborating with other associates within the branch and across the organization to develop trusting and cooperative working relationships.</li><li>Actively pursue NMLS registration status.</li><li>Build proficiencies in all consumer deposit and lending products and processes.</li><li>Develop on an introductory understanding of small business deposit and lending products and processes.</li><li>Demonstrate proficiency in outbound calling process.</li><li>Develop skills to identify referral opportunities with internal business partners.</li><li>Display proficiency in Customer facing technology with the ability to discuss with and enroll customers in self-service products/processes.</li></ul>Operations<ul><li>Open and process accounts, perform account maintenance, process checks, cash and the sale of negotiable instrument transactions adhering to the banks current policies and procedures, to include AML/BSA requirements. </li><li>Ensure branch adherence to AML/BSA requirements, audit procedures, dual control, security, Business Continuity, and all other regulated banking requirements.</li><li>Responsible for reviewing and adhering to branch operational procedures and controls while communicating updates to associates. Follows up on all audit deficiencies.</li><li>Balance cash drawer daily and monitors own work for accuracy.</li><li>Follow instructions and responds to management direction to help resolve more difficult customer objections and solves problems in a timely and positive manner to retain the customer relationship.</li><li>Adhere to Seacoast Bank’s Code of Conduct.</li><li>Follow all safety and security procedures.</li></ul>Qualifications<ul><li>High School Diploma or equivalent required.</li><li>Minimum of 6 months cash handling experience required.</li><li>College degree or 1+ years in retail sales and/or financial services experience required.</li><li>Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.</li><li>Demonstrate excellent communication (written and verbal) and interpersonal skills.</li><li>Able to work independently and exercise a high degree of initiative.</li><li>PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.</li></ul>The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position.  They are not intended to be an exhaustive list of responsibilities, duties, and skills.  Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry.  It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles.  This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities. #LI-PF1

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Front Desk Agent Part Time KW Property Management LLC

Client Advisor - Hobe Sound (Part Time/20 hours per week) Seacoast Bank

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