The position supports a diverse portfolio of business applications within the BTCO department that includes ServiceNow functionality such as Integrated Workplace Management Systems (IWMS), Integrated Risk Management & Business Continuity (IRM & BC), and Program/Project Management (PPM), Additional, non-ServiceNow applications, used by the team include SAP Signavio, Rhythms AI-Powered OKR System, and Grants Administration Systems. Manage configurations, workflows, user access, reporting, enhancements, releases, and application roadmaps while continually identifying opportunities to simplify processes, improve the user experience, increase adoption, and maximize the value and business impact (scaling) of BTCO's technology /application investments.