This position provides quality service and responsive end-user support, to college employees and students, related to IT enterprise infrastructure, including administration of servers, Active Directory/Entra, cloud infrastructure platforms and application suites, security, virtualization platform system, network services, data storage, backup/recovery, and disaster recovery. This position is part of a service team working in collaboration with the ITS infrastructure team and front-line support teams and is responsible for ensuring a highly reliable, available, and secure technology environment that supports academic, administrative, and student computing for the College.