Monitor customer feedback, working with your store’s leadership team, to share information with key stakeholders accordingly Maintain store aesthetics by making sure product presentation is upheld; edging, making sure tags are tucked in, arranged by size, uniform in color, and that the garments are folded and hung properly Keeping up the store appearance by cleaning fitting rooms, displays, wiping down mirrors, dusting, and maintaining organization Understand merchandising, product placement, product care and provide our customers with a friendly and seamless shopping experience Receiving, returning and transferring shipments, including online fulfillment and store-to-store transfers Work closely with the store manager to ensure constant communication amongst the team, and all operations are running in a smooth manner About you Qualifications 1+ years of retail associate experience Must be available on weekends Preference for experience in fashion/apparel Previous experience working in a small team environment Ability and willingness to work a flexible schedule, including evenings, holidays and weekends, if needed Ability to work the duration of the store opening, as needed Proven interpersonal skills, with the ability to communicate professionally, patiently and effectively with customers and team members Familiarity with the Madhappy brand and mission Characteristics Can thrive in a high volume, high traffic start-up environment Detail oriented and culturally aware Interest in fashion/apparel and mental health Honest & have integrity Ability to think critically and solve problems when they arise A digital awareness and interest, with an ability to comfortably navigate social media and e-commerce sites Benefits Welcome gift: ) Employee discount and early access to products $ 18.00/hr About Madhappy Madhappy is a clothing brand for a community of optimists. Responsibilities Establish a constant focus on brand, continually driving engagement, knowledge and passion for the brand across the store team Welcome and connect with every customer by greeting, answering questions, directing customers to merchandise, and recommending styles to fit their personal needs Develop and nurture relationships with repeat customers, frequently engaging them pre and post visits (communication on promotional events, follow-up on purchases, just checking in!)