PART_TIME

FEED

UNKNOWN

Follows established procedures when equipment is found to be malfunctioning in an effort to return it to operational status within 24 hours, including posting appropriate status signage, notifying the MOD or maintenance personnel, and recording the problem in the equipment log binder. Provides service support, including scheduling appointments, selling products from the beverage cooler and other retail products, taking messages, and answering questions about the center.

JOB SPECIFIC CORE COMPETENCIES:<ul><li>Customer Service: Answers phone within three rings and with proper phone etiquette.</li><li>Communication: Knowledge of scheduling system and communicate to staff when there are changes of schedule during providers shift.</li><li>Professionalism: Maintains proper dress code while working of a HWC logoed collared shirt, jacket, or business casual attire and HH Badge.</li></ul>ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: <ul><li>Greets all users of the facility (by name when possible) and with a smile each time they enter and depart the facility and delivers world-class customer service at all times.</li><li>Answers all incoming phone calls with an upbeat attitude, ensuring that the calls are handled in a manner that addresses the needs of the caller.</li><li>Provides service support, including scheduling appointments, selling products from the beverage cooler and other retail products, taking messages, and answering questions about the center.</li><li>Displays proficiency in the operation of the facility’s computer hardware and software systems.</li><li>When not assisting members and at minimum once per shift, follows the facility cleaning checklist to ensure all areas are in excellent condition.</li><li>Follows established procedures when equipment is found to be malfunctioning in an effort to return it to operational status within 24 hours, including posting appropriate status signage, notifying the MOD or maintenance personnel, and recording the problem in the equipment log binder.</li><li>Remains knowledgeable and proficient in all facility rules, regulations, and policies and enforces when applicable.</li><li>Maintains current information on all center programs, services, and activities, and promotes them regularly.</li><li>Responds to all emergency situations according to facility policy and procedures.</li><li>Attends all scheduled employee meetings.</li><li>Assumes other duties and projects as assigned.</li></ul>MANDATORY LICENSE/REGISTRATION/CERTIFICATION:<ul><li>CPR</li></ul>ADDITIONAL EDUCATION AND EXPERIENCE REQUIREMENTS:<ul><li> Basic computer skills, excellent communication and customer service skills required. </li><li> Previous experience as a receptionist or similar position, including greeting customers, handling point-of-sale transactions, and answering phones highly preferred. </li><li> Previous experience in a community, commercial or hospital-based fitness center preferred.</li><li>Ability to work a flexible schedule as needed,</li></ul>

Hancock Regional Hospital

Front Desk Receptionist - New Pal Wellness Center (Part-time)

Beverages

Calendar Management

Communication Skills

Computer Hardware

Computer Skills

Computer Software

Customer Support/Service

Emergency Response

Fitness

Hospital

Interpersonal Skills

Marketing/Promotional Messaging

Procedure Development

Record Keeping

Regulations

Retail

Sales

Telephone Skills

Instructs and assists patients in the performance of therapeutic exercise, gait training and activities of daily living and provides education in proper posture/ body mechanics to promote prevention of injury and maximize therapeutic outcomes. They must demonstrate the knowledge and technical skill necessary for providing competent, comprehensive patient care as well as display behavior which promotes good guest relations to patients, visitors, physicians, and co-workers.

QUALIFICATIONS:JOB SPECIFIC CORE COMPETENCIES:<ul><li> Evaluation and treatment as well as documentation of patient progress is required as well as the ability to communicate with patients, family, physicians, and hospital associates.</li><li> They must demonstrate the knowledge and technical skill necessary for providing competent, comprehensive patient care as well as display behavior which promotes good guest relations to patients, visitors, physicians, and co-workers.</li><li> They must be able to teach/instruct patient, families, and colleagues.</li></ul>ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: <ul><li> The associate must can perform essential job functions with or without reasonable accommodations. </li><li> They must demonstrate the knowledge and technical skill necessary for providing competent, comprehensive patient care as well as display behavior which promotes good guest relations to patients, visitors, physicians and co-workers. </li><li> They must be able to communicate and comprehend the English language and possess keyboarding skills for computer documentation. </li><li> The therapist is responsible for the evaluation and treatment of inpatients and outpatients as well as the development of a rehabilitation program that meets the parameters of the referring physician. </li><li> They must be able to teach/instruct patients, families and colleagues. </li><li> The therapist is responsible for accurate documentation that meets state, federal and facility guidelines as well as participation in departmental meetings/activities. </li><li> They require knowledge of the healthcare system work environment and the role of the physical therapist in the “health care team”.</li></ul>EXPECTED BEHAVIORS:<ul><li> Conducts interactions with patients, visitors, physicians, volunteers, other associates and the public in a manner consistent with the intent of the hospital’s mission, vision, and values. </li><li> Performs appropriate diagnostic musculoskeletal, neurological and functional skills tests and establishes a plan of treatment. </li><li> Documents initial evaluation and each day of treatment in patient record in a timely manner and completes summary of patient’s progress at discharge. </li><li> Instructs and assists patients in the performance of therapeutic exercise, gait training and activities of daily living and provides education in proper posture/ body mechanics to promote prevention of injury and maximize therapeutic outcomes. </li><li> Educates patients concerning how to maximize quality of life within the limits of their physical capabilities and family members concerning how to best assist patients in the rehabilitation process. </li><li> Reads current literature and publications concerning therapeutic techniques and trends in Physical Therapy/health care. </li><li> Participates in departmental performance/quality improvement and program development as well as in departmental events such as Heartbeats, PT month, health fairs, etc. </li><li> Promotes the Rehab department through ongoing marketing within the medical community and the community at large.</li></ul>MANDATORY LICENSE/REGISTRATION/CERTIFICATION: <ul><li>CPR</li></ul>CERTIFICATION/LICENSE: Physical Therapist (PT); CPRADDITIONAL EDUCATION AND EXPERIENCE REQUIREMENTS: Mandatory Continuing Education: Customer Service, Fire and Safety, Corporate Compliance (including Confidentiality), Infection Control, and education required by regulatory, accreditation bodies, scope of practice, and/or Hancock Regional Hospital.

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Front Desk Receptionist - New Pal Wellness Center (Part-time) Hancock Regional Hospital

Physical Therapist Hancock Regional Hospital

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