The Manager will partner closely with TIL attorneys, practice leadership, business teams, and other members of Paralegal Services leadership to understand practice goals and ensure the team has the capacity, capabilities, skills, tools, and processes needed to support the practice effectively. Lead workflow transformation efforts by identifying friction points, repetitive work, and inconsistent practices, then by partnering with attorneys, paralegals, technology teams, and firm resources to innovate how work is assigned, completed, and supported.