3-5+ years of experience in promotional products, branded merchandise, or a related production/operations environment• Previous experience managing or mentoring a team preferred• Strong understanding of promotional product workflows, including sourcing, decoration methods (screen print, embroidery, etc.), and vendor management• Excellent organizational, communication, and problem-solving skills• Proficiency in ERP/order management systems and Microsoft ExcelKey Competencies:• Knowledge of promotional product production processes• Vendor negotiation and relationship management• Attention to detail and financial accuracy• Ability to manage high-volume, deadline-driven work• Leadership and team development• Cross-functional collaboration. Key Responsibilities:Team Leadership & Development• Manage, mentor, and support a team of Production Coordinators handling promotional product orders• Act as the primary escalation point for order-related questions, vendor issues, and production challenges• Lead onboarding and training of new team members on systems, processes, and industry best practices (e.g., sourcing, decoration methods, timelines)• Conduct bi-weekly one-on-one meetings to support performance, development, and goal setting• Foster a fast-paced, solutions-oriented team culture focused on accuracy and client satisfaction.