Apply By Date: 7/3/2026 by 11:59pmMinimum QualificationsHigh School / GED equivalent or related work experienceCustomer service or call team environment experienceInterpersonal skills to establish and maintain effective working relationships with all co-workers; to consistently interact with patients and other members of the public with patience, courtesy and professionalism, both in person and on the telephone; and to effectively respond to individuals who may be angry or upsetAbility to efficiently use computer system applications for all functions required for this position, including electronic mail, spreadsheets, word processing, and medical office management (i.e., scheduling, template maintenance, maintenance of demographic and insurance information)Typing skills sufficient to use computer keyboard for timely and accurate input and productionWriting skills, using proper English grammar, spelling and punctuation, sufficient to compose messages and/or routine correspondence, which is clear, concise and easy to understandBookkeeping skills sufficient to maintain accurate records of patient financial transaction, prepare related financial reports, balance cash box, and prepare depositsOrganizing skills to establish priorities for own work within stated guidelines; respond flexibly to changes in priorities; and maintain work effectiveness in a setting with a high volume of patient activity and frequent interruptionsKnowledge of practices and protocols related to medical office procedures, (i.e., medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)Filing skills to maintain logs and files of information in alphabetical, chronological and/or numerical order, such that it is current and easily retrievable; knowledge of all pertinent laws, regulations, and guidelines governing medical records; confidentiality, privacy, and provision to others, including HIPAAKnowledge of health care insurance systems, which may include Medi-Cal, MediCare, HMO, PPO, fee‑for‑service, county funded coverage, and worker's compensation, sufficient to properly obtain and track authorizations, appoint patients, make referrals for consults, diagnostics and ancillary services, coordinate hospital services, complete and submit billing documentation, and explain provisions and requirements to patientsKnowledge of ICD-10, CPT and HCPCS coding sufficient to identify services performed; including diagnoses, procedures, and suppliesPreferred QualificationsPrior medical setting and/or hospital experienceExperience with medical insurance verification within a medical environmentAt least two years of customer service and/or call center experienceExperience performing appointment scheduling and patient registrationKey Responsibilities50% – Coordination of Medical Office Services50% – Additional Job FunctionsDepartment OverviewUC Davis Comprehensive Cancer Center provides the most advanced methods for the diagnosis, prevention, and treatment of all types of adult cancers and blood disorders. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e.g., e‑cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.