li>Supervises and improves the workforce's understanding of the various dimensions of the patient experience including, knowledge of disease and care (diagnosis, treatment, and procedures), emotional state (fear, anxiety, uncertainty), familial support (absent or present), previous experience (negative [trauma] as well as positive past experiences), Spiritual belief system (faith, worship, rituals, a, artifacts, practices). Engages the workforce to address patient experience satisfaction needs by prioritizing complex issues, clarifying unclear issues, problem solving resource constraints, and identifying critical informational needs.