They will translate Fusion roadmap, release, feature, compliance, supportability, adoption, and consumption information into practical CSM-ready guidance, training, playbooks, and customer engagement resources while maintaining a central source of truth for Fusion enablement assets, and ensuring that resources are organized in the flow of the Customer Lifecycle: Onboard, Implement, Adopt, Optimize, Renew, and Expand. You will act as a consultative business partner, capable of securing executive sponsorship to measurably improve customer engagement, satisfaction and success through a well-equipped Customer Success team, as well as delivering and orchestrating plans, This role will also collaborate with Human Resources and Customer Success Leadership to define and implement competency-based enablement plans.