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Pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, FAX machine, two wheeler, register computer, ordering machine, use of limited power equipment, delivery vehicle, Western Union, Hunting/Fishing license computer, and money order machine. Orders merchandise (new product, promotional, seasonal, or to replenish merchandise on hand), verifies delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports discrepancies.

Additional Considerations (if any): - At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Description: Job Title: Service Manager Department: Grocery FLSA: Non-Exempt General Function: Provides prompt, efficient and friendly customer service, and ensures that customer's needs are met. Supervises and coordinates the activitiesof employees or performs the work of all job levels. Core Competencies: <ul><li>Partnerships </li><li>Growth mindset </li><li>Results oriented </li><li>Customer focused </li><li>Professionalism </li></ul>Reporting Relations: Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations and eCommerce Positions that Report to you: All positions except those listed above or designated by the Store Director Primary Duties and Responsibilities: <ul><li>Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. </li><li>Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example. </li><li>Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. </li><li>Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store. </li><li>Makes an effort to learn customers' names and to address them by name whenever possible. </li><li>Assists customers by: (examples include) <ul><li>escorting them to the products they're looking for </li><li>securing products that are out of reach </li><li>loading or unloading heavy items </li><li>making note of and passing along customer suggestions or requests </li><li>performing other tasks in every way possible to enhance the shopping experience. </li></ul></li><li>Answers the telephone promptly and provides friendly, helpful service to customers who call. </li><li>Performs as a leader and role model and maintains positive employee relations. </li><li>Plans, prepares, and adjusts work schedules and assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner. </li><li>Supervises and coordinates activities of employees in all areas of the store (in Department Managers absence) or performs the work necessary at all job levels. </li><li>Learns to formulate pricing philosophies or merchandise, following guidelines established by the Store Director. </li><li>Ensures proper customer service throughout the store and addresses specific customer issues. </li><li>Evaluates employee performance to recommend personnel actions in their respective area such as promotion, transfer, or dismissal. </li><li>Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms. </li><li>Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns light duty as necessary. </li><li>Compiles, stores, retrieves, and understands managerial data (i.e. sales, inventory reports, ad and display projections/actuals, etc.) </li><li>Orders merchandise (new product, promotional, seasonal, or to replenish merchandise on hand), verifies delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports discrepancies. </li><li>Trains workers in store policies, department procedures, and job duties. </li><li>Ensures compliance of employees with established policy/law, security, sales, and record keeping procedures and practices. </li><li>Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability. </li><li>Confers with employees and assists in solving problems affecting job performance and of established policies and procedures. </li><li>Explains store services to potential personal and business account customers to generate additional business for the store. </li><li>Understands the basics of store accounting. </li><li>Maintains strict adherence to department and company guidelines related to personal hygiene and dress. </li><li>Adheres to company policies and individual store guidelines. </li><li>Reports to work when scheduled and on time. </li></ul>Secondary Duties and Responsibilities:<ul><li>Determines the motivational needs of employees and provides the appropriate environment. </li><li>Stays current with market trends and information (i.e.; competition, new products, equipment, merchandising techniques). </li><li>Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties. </li><li>Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel (inter-store transfers). </li><li>Handles cash registers. </li><li>Recommends cost reduction programs. </li><li>Reviews personnel records to ensure completeness, accuracy, and timeliness and understands the basics of the payroll system. </li><li>Recommends additions, deletions and shelf allocation of merchandise to be sold in any department. </li><li>Assists in other areas of store as needed. </li><li>Performs other job related duties and special projects as required. </li></ul>Knowledge, Skills, Abilities and Worker Characteristics:<ul><li>Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions. </li><li>Ability to do arithmetic calculations involving fractions, decimals, and percentages. </li><li>Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people. </li></ul>Education and Experience:<ul><li>High School or equivalent experience. </li><li>Two years or more of similar or related work experience preferred. </li></ul>Supervisory Responsibilities (Direct Reports):<ul><li>Instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others. </li><li>Selects new employees and acts on employee problems. </li><li>Has the authority to recommend employee transfers, promotions, discipline, discharge, and salary adjustments. </li></ul>Physical Requirements:<ul><li>Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects. </li><li>Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision. </li><li>Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. </li></ul> Working Conditions: This position is exposed to dust, noise, and temperature extremes. There are possible equipment movement hazards; electrical shock, and exposure to chemicals and solvents. This is a fast paced work environment. Equipment Used to Perform Job: Pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, FAX machine, two wheeler, register computer, ordering machine, use of limited power equipment, delivery vehicle, Western Union, Hunting/Fishing license computer, and money order machine. Financial Responsibility: Authorized to purchase merchandise and supplies and order repairs on equipment. Contacts: Has daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections. Confidentiality: Has access to confidential information which may include pricing, sales reports, profit and loss reports, and wages. Are you ready to smile, apply today. Employment is contingent upon the successful completion of a pre employment drug screen.

Hy Vee

Service Manager

Accounting

Actuals

Calculators

Corporate Policies

Cost Control

Customer Relations

Customer Support/Service

Depth Perception

Employee Relations

Equipment Maintenance/Repair

Fax Machines

Federal Laws and Regulations

Financial Management

Fishing

Forklift

High School Diploma

Hunting

Inventory Reports

Legal

Loading/Unloading

Maintain Compliance

Market Trend Analysis

Merchandising

Needs Assessment

Order Supplies

Pallet Jack

Payroll Software/Services

Performance Management

Performance Reviews

Physical Demands

Policy Development

Pricing

Problem Solving Skills

Procedure Development

Procedure Implementation

Product Merchandising

Profit & Loss

Purchasing/Procurement

Record Keeping

Resolve Customer Issues

Retail Management

Revenue/Sales Reporting

Safety Process

Safety/Work Safety

Sales

Staff Motivation

Staff Policies

State Laws and Regulations

Team Player

Technical Writing

Telephone Skills

Time Management

Training/Teaching

eCommerce

IRecruitee

ADAPTED_NOW

Driven by a passionate team, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives. For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services.

YEAR

<div><div><div><div id="">There’s never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services. Driven by a passionate team, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives. From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA’s success. This environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company and shaping TA’s future. Job SummaryTravelCenters of America offers a convenient, one-stop shopping experience to our customers. Each location has a plethora of dining options which gives our guests the variety they look for. The Restaurant General Manager leads the operations and marketing functions of the full-service restaurant. Additional responsibilities include staffing, training and development, general supervision of the staff, and improving profitability. The General Manager ensures we are returning every traveler to the road better than they came! In this role, you can expect to:<ul style="list-style-type:disc;margin-left:0in"><li>Be a leader and inspire your team to meet and exceed company performance standards and improve the potential of the restaurant (i.e. fast and friendly customer service, good product knowledge, up-beat atmosphere, etc.)</li><li>Develop a trusting atmosphere that is conducive to receiving feedback from team members and guests; coach and performance manage staff according to company policy</li><li>Serve each customer courteously, quickly and efficiently with a sincere, positive, pleasant and enthusiastic attitude</li><li>Provide great tasting / quality food, and a clean restaurant environment for all guests</li><li>Recruit, hire, train and retain high-quality team members according to company guidelines and create a culture where team members feel respected and recognized for their achievements</li><li>Achieve financial objectives through effective management of people, product, service and facility processes, including a focus on the revenue and profit components</li></ul><ul style="margin-bottom:0in;margin-top:0in"><li style="margin:0in;font-size:15px">Oversee payroll, accounting, inventory and personnel documentation procedures to ensure accuracy and timeliness in reporting and compliance with state and federal laws</li><li style="margin:0in;font-size:15px">Adhere to safety standards and abide by standards of operation. Follow company guidelines on vendor relationships</li><li style="margin:0in;font-size:15px">Stay abreast of competitive practices that could have an impact on business; offers insights and recommendations to leadership</li></ul><div style="margin:0in;font-size:15px"><ul style="margin-bottom:0in;list-style-type:disc;margin-left:0in"><li style="margin:0in;font-size:15px">Assumes duties of any hourly associate position as necessary</li></ul></div> What we’d like to see:<ul style="margin-bottom:0in;margin-top:0in"><li style="margin:0in;font-size:15px">A servant leader who sets the example when working alongside team members </li><li style="margin:0in;font-size:15px">The ability to lead, motivate, train and develop people to unleash the talent within each team member</li><li style="margin:0in;font-size:15px">High School Diploma (or GED) required. Associate’s or bachelor’s degree preferred</li><li style="margin:0in;font-size:15px">3+ years of supervisory experience in the full-service restaurant industry preferred</li><li style="margin:0in;font-size:15px">Proficient planning and analytical skills (i.e. understanding the calculations on the P&L, coverage ratio, budget & expense report, etc.)</li><li style="margin:0in;font-size:15px">Exhibit excellent verbal and written communication skills</li><li style="margin:0in;font-size:15px">Ability to work flexible hours including nights, weekends and some holidays</li><li style="margin:0in;font-size:15px">Proficient in Microsoft Office; Operational understanding of POS software</li><li style="margin:0in;font-size:15px">A valid driver's license is required</li></ul> With us, you’ll enjoy:<ul style="margin-bottom:0in;margin-top:0in"><li style="margin:0in;font-size:15px">Competitive wages and annual bonus opportunity</li><li style="margin:0in;font-size:15px">Medical, dental, vision and life insurance</li><li style="margin:0in;font-size:15px">401(k) with a company match</li><li style="margin:0in;font-size:15px">Paid vacation and holidays</li><li style="margin:0in;font-size:15px">Tuition reimbursement </li><li style="margin:0in;font-size:15px">On-site meal discounts</li><li style="margin:0in;font-size:15px">A wide variety of discounts on technology, travel, food and fuel</li><li style="margin:0in;font-size:15px">Opportunity for growth and advancement with company paid training</li><li style="margin:0in;font-size:15px">Relocation Assistance (relocation not required)</li></ul> Not all benefit plans are available to all team members. For a more comprehensive list of benefits, please visit<a href="https://www.ta-petro.com/careers/working-at-ta-travel-centers" rel="nofollow">https://www.ta-petro.com/careers/working-at-ta-travel-centers</a> Pay Range$60,000.00 - 65,000.00 annually  A pay range listed reflects the potential pay for this role. The pay will depend on various factors, such as responsibilities of the position, job duties/requirements, and relevant experience and skills. Not all positions posted will have a pay range listed.Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home. Individuals with a disability may request a reasonable accommodation related to our recruiting process. If you would like to request an accommodation related to the recruitment process, please email us at appada@ta-petro.com. In your email, please include your first and last name, phone number, the position and location for which you are applying, and details pertaining to the accommodation request. Typical Physical DemandsIn this role, the team member is regularly required to talk and hear.  Standing, walking, kneeling, stooping, bending over, crouching, crawling, climbing, and repetitive use of legs are done occasionally. The team member is occasionally required to lift up to 50 lbs and/or move heavy objects.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. All performed with or without a reasonable accommodation. Work EnvironmentWhile performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment can be loud at times. While performing these duties, the employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc. DisclaimerThis job description may not list all duties for this position.   The incumbent in the position may be asked to perform other duties.   TA Operating LLC reserves the right to revise the job description at any time.   This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.</div></div></div><div><div><div></div></div></div></div>

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Service Manager Hy Vee

Restaurant Manager TravelCenters of America

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