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The General Manager serves as the senior-most on-site leader, ensuring service excellence, financial accountability, and strong client partnership in a fast-paced institutional setting. We are hiring an experienced General Manager – Food Service Operations to lead a high-volume, multi-outlet campus dining program at the University of Tennessee at Martin.

Job OverviewWe are hiring an experienced General Manager – Food Service Operations to lead a high-volume, multi-outlet campus dining program at the University of Tennessee at Martin. This senior leadership role is responsible for the full operational and financial performance of residential dining, retail, and catering services within a university environment.The General Manager serves as the senior-most on-site leader, ensuring service excellence, financial accountability, and strong client partnership in a fast-paced institutional setting.Key Responsibilities<ul><li>Lead all food service operations across residential dining, retail, and catering</li><li>Serve as primary on-site leader and key client contact for operational and strategic matters </li><li>Own full P&L responsibility, including budgeting, forecasting, cost control, and financial reporting </li><li>Manage, coach, and develop on-site leadership and management teams </li><li>Ensure compliance with food safety, sanitation, labor, and workplace safety regulations</li><li>Oversee cash control, payroll processes, and operational reporting </li><li>Maintain strong client and customer relationships to ensure satisfaction and contract success </li><li>Drive operational efficiency, innovation, and continuous improvement initiatives </li><li>Lead hiring, training, scheduling, and performance management for site teams </li><li>Manage special events, catering programs, and high-volume campus dining services </li></ul>Required Qualifications<ul><li>Bachelor's degree or equivalent combination of education and relevant experience </li><li>Minimum 5 years of food service management experience</li><li>Minimum 5 years of management experience with direct supervision of managers </li><li>Proven P&L ownership for large-scale food service operations </li><li>Experience managing accounts with $3M+ annual revenue</li><li>Strong background in multi-outlet operations (residential dining, retail, catering) </li><li>Demonstrated knowledge of food safety, sanitation, and regulatory compliance </li><li>Experience in contract-managed or institutional food service environments </li></ul>Preferred Experience<ul><li>Campus or university dining leadership experience strongly preferred </li><li>Prior experience as General Manager or Operations Manager in large contract food service accounts </li><li>Background in healthcare, military, corrections, or corporate dining operations with a similar scale and complexity </li><li>Strong client-facing leadership and long-term account management experience </li></ul>Key Skills<ul><li>Food Service Operations Management </li><li>P&L / Financial Accountability </li><li>Multi-Unit Dining Operations </li><li>Campus Dining & Hospitality Leadership </li><li>Client Relationship Management </li><li>Budgeting, Forecasting & Cost Control </li><li>Team Leadership & Development </li><li>Food Safety & Compliance </li></ul>Work Environment<ul><li>On-site leadership role at a university campus </li><li>High-volume, fast-paced operational setting </li><li>Daily interaction with client leadership and campus stakeholders </li><li>Full accountability for the operational and financial success of the account </li></ul>Location NoteThis role is based in Martin, Tennessee. Candidates within commuting distance (Union City, South Fulton, Paris, Dyersburg, and surrounding areas) are preferred. Relocation may be considered for highly qualified candidates, subject to business need.

BlackStar

General Manager – Campus Dining Food Service Operations

Budgeting

Catering Services

Coaching

Continuous Improvement

Contract Management

Cost Control

Cost Forecasting

Customer Relations

Customer Relationship Management (CRM)

Develop and Maintain Customers

Event Management

Financial Reporting

Financial Services

Food Safety

Food Services

Healthcare

Leadership

Maintain Compliance

Military

Operational Strategy

Operations Management

Operations Processes

Payroll Administration

Performance Management

Profit & Loss

Profit & Loss Management

Regulations

Regulatory Compliance

Retail

Safety Compliance

Safety/Work Safety

Sales Management

Sanitation

Team Lead/Manager

Manatal

The ideal candidate brings strong food service leadership experience in high-volume, multi-outlet environments, with a proven ability to deliver operational excellence, financial performance, and exceptional client satisfaction in a university or institutional setting. This senior leadership role is responsible for full P&L ownership, contract management, and operational oversight across residential dining, retail food outlets, and catering services.

OverviewWe are seeking an experienced General Manager – Campus Dining to lead all food and beverage operations at the University of Tennessee at Martin. This senior leadership role is responsible for full P&L ownership, contract management, and operational oversight across residential dining, retail food outlets, and catering services.The ideal candidate brings strong food service leadership experience in high-volume, multi-outlet environments, with a proven ability to deliver operational excellence, financial performance, and exceptional client satisfaction in a university or institutional setting.Key Responsibilities<ul><li>Lead and manage all campus dining operations, including residential dining, retail, and catering programs </li><li>Serve as the primary client contact, building and maintaining strong day-to-day relationships with university partners </li><li>Own full financial performance (P&L accountability), including budgeting, forecasting, and cost control </li><li>Oversee hiring, training, scheduling, and development of managers and staff across all units </li><li>Ensure compliance with food safety, sanitation, and workplace safety standards</li><li>Drive customer satisfaction through service innovation and operational consistency </li><li>Manage cash handling, payroll processes, and internal controls </li><li>Identify opportunities to improve efficiency, service quality, and profitability </li><li>Lead and develop a high-performing team culture focused on accountability and excellence </li></ul>Qualifications<ul><li>Bachelor's degree or equivalent combination of education and relevant experience </li><li>Minimum 5+ years of food service management experience, ideally in campus or institutional dining </li><li>Minimum 5+ years of leadership experience managing managers and multi-level teams</li><li>Proven P&L ownership in a high-volume food service environment </li><li>Experience managing multi-outlet operations (residential dining, retail, catering, or equivalent) </li><li>Strong understanding of food safety, sanitation, and regulatory compliance </li><li>Demonstrated success in client-facing leadership roles and contract-managed environments </li><li>Strong financial acumen, including budgeting, forecasting, and cost management </li></ul>Preferred Experience<ul><li>Campus or university dining leadership experience </li><li>Large-scale institutional food service (healthcare, military, corrections, corporate campuses, or similar environments) </li><li>Experience managing accounts with significant annual revenue and complex operational structure </li><li>Strong background in hospitality leadership and customer service excellence </li></ul>What We Offer<ul><li>Opportunity to lead a high-impact dining program in a university setting </li><li>Responsibility for full operational and financial leadership of a multi-outlet campus account </li><li>Collaborative environment with strong client engagement and leadership autonomy </li><li>Opportunity to drive innovation in campus dining services </li></ul>Work EnvironmentThis is a fully onsite leadership role based at the University of Tennessee at Martin. The General Manager will act as the senior-most on-site leader for all dining operations and must be able to work closely with university stakeholders and operational teams on a daily basis.

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