Provide day-to-day monitoring with monthly contact with both the patient and caregiver, as it relates to: Patient enrollment [credentialing, claims operations, prior authorization appeals, etc.] and patients’ satisfaction with care delivery and caregiver support [ensure program integrity and reporting related to the SFC programs and the ability to triage issues to the appropriate internal staff]. Maintain detailed and accurate case records, documenting significant changes and observations, inclusive of but not limited to written records, reports, and notes in accordance with agency policy and procedure following client visits or contacts in an accurate, timely, complete, concise and legible manner.