Excellent verbal and written communication skills • Proficient in Word, PowerPoint, Excel, and general computer skills • Must have a professional demeanor, appearance, and be highly organized with strong attention to detail • Must be a team player and work well with others • Must possess excellent customer service skills • Self-starter and highly motivated to achieve goals with minimal oversight • Possess the ability to perform effectively and handle multiple tasks simultaneously • Service-oriented mindset and strong interpersonal skills to effectively interact with internal and external customers, physicians, and other healthcare providers from a variety of backgrounds and lifestyles while maintaining a non-judgmental attitude • Ambitious and confident change-agent; challenging conventional thinking, approach, and methodology, strong advocacy, and organizational navigation skills • Experience with problem-solving. • Hearing: Adequate to perform job duties in person and over the telephone • Speaking: Must be able to communicate clearly to patients in person and over the telephone • Vision: Visual acuity adequately to perform job duties, including reading information from printed sources and computer screens • Other: Requires occasional lifting and carrying items weighing up to 10 pounds unassisted in normal daily activities and up to 30 lbs.