As an integral member of the IT Service Delivery team within Mines Information Technology (IT), the On-Site Technology Support and Enablement Engineer provides on-site technical support, consultation, installation, and configuration for university technology, including computers, software and cloud services, telephones, classroom and meeting-space audiovisual systems, scientific instrumentation, and deployed network equipment such as wireless access points. Identify recurring customer questions, workflow challenges, adoption barriers, and training needs; share trends with appropriate IT teams; and connect customers with relevant knowledge articles, workshops, consultations, or specialized support when additional guidance is needed.