Knowledge of retirement system laws and regulations • Knowledge of TRS operations • Knowledge of basic office computer operations • Knowledge of Generally Accepted Accounting Principles (GAAP) • Proficient in personal computers and office equipment • Strong problem-solving and decision-making skills • Strong customer-service skills and attention to detail • Strong organizational and planning abilities • Effective oral and written communication skills • Ability to analyze data and determine accurate benefit information • Ability to build rapport with members, understand their needs, and guide them through retirement decisions • Ability to take initiative, resolve complex issues, and make independent decisions within laws, rules, and policies. Bachelor's degree from a four-year accredited college/university Minimum of five (5) years of retirement-related experience, eligibility determination, or reviewing/analyzing requests for retirement benefit determinations or similar benefit programs Intermediate proficiency with Microsoft Excel and Microsoft Office Suite Ability to work overtime as required.