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Scribes receive extensive on-the-job training in clinical workflows, value-based medicine, preventative care for chronic conditions, accurate and specific documentation, population health data streams, and team based care. This is an excellent opportunity for pre-med track individuals looking to gain practical, paid experience in a clinical setting before applying to an MD/DO/PA/NP program, as well as those pursuing careers in Health Informatics, Public Health, Healthcare Administration, Medical Coding, and other related fields.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.Title: Medical ScribeCompany: Oak Street HealthRole Description:The purpose of a Clinical Informatics Specialist (CIS or Medical Scribe) at Oak Street Health is to support our primary care providers with clinical documentation so that they can focus on providing exceptional care to our patients. Scribes assist providers throughout the patient care journey - huddling each morning to plan for the day's visits, joining them in the exam room to observe and document, and touching base after the visit to assist with next steps.Beyond the typical Scribe role, these important care team members serve as clinical documentation assistants to their paired provider. Internally, we call them CISs (Clinic Informatics Specialists) in recognition of their important role in supporting accurate, specific, and timely clinical documentation. In addition to observing and documenting all patient encounters in real time, our Scribes become experts in our value-based care model and the documentation and care of chronic conditions, including ICD-10 and CPT coding. Scribes use this expertise to help providers identify and help close care gaps. Scribes receive extensive on-the-job training in clinical workflows, value-based medicine, preventative care for chronic conditions, accurate and specific documentation, population health data streams, and team based care.Because our patients and providers rely on our Scribes, the ideal candidate should commit at least 1-2 years to this role. This is an excellent opportunity for pre-med track individuals looking to gain practical, paid experience in a clinical setting before applying to an MD/DO/PA/NP program, as well as those pursuing careers in Health Informatics, Public Health, Healthcare Administration, Medical Coding, and other related fields.Responsibilities:<ul><li>Documenting Patient Encounters ~ 80%<ul><li>Joining the provider in the exam room to observe patient visits</li><li>Documenting patient encounters in a structured note, including the history of the present illness, assessment, plan, and physical exam</li><li>Assigning appropriate CPT and ICD-10 codes</li><li>Preparing After Visit Summaries</li><li>Consulting with provider to ensure accurate and specific documentation</li></ul></li><li>Clinical Documentation Improvement ~ 10%<ul><li>Requesting and reviewing medical records</li><li>Leveraging Oak Street's population health tools to support clinical documentation improvement</li><li>Preparing for and supporting Daily Huddles and Clinical Documentation Reviews</li><li>Consulting with provider on clinical documentation opportunities</li></ul></li><li>Administrative support for your provider and care team ~ 10%<ul><li>Placing orders and referrals</li><li>Addressing tasks</li><li>Supporting the care team with additional responsibilities related to clinical documentation</li></ul></li><li>Other duties as assigned</li></ul>What we're looking forKnowledge<ul><li>Knowledge of medical terminology and common medications, either from a pre-medical degree or prior clinical experience [required]</li><li>Prior clinical experience, including shadowing and/or volunteering [strongly preferred]</li><li>Prior scribe or transcription experience [preferred but not required]</li></ul>Skills<ul><li>Advanced listening and communication skills [required]</li><li>Strong computer literacy and ability to learn new technical workflows [required]</li><li>Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve [required where indicated]</li></ul>Abilities<ul><li>Ability to adapt to new workflows and to quickly learn new concepts and skills [required]</li><li>Ability to type 70+ words per minute [strongly preferred]</li><li>Ability and willingness to take direction and be a member of a team providing patient care, including adapting to the provider's working style [required]</li><li>Ability to be a self-starter within your role scope</li><li>Excellent job attendance including ability to work in-person in our clinics (Our providers count on you.) [required]</li><li>Ability to commit to at least 1 year in role (2+ is ideal) [required]</li><li>Ability to work approximately 40-45 hours per week during clinic hours (full time position) with predictable hours and break times [required]</li><li>Compliance with hospital and Oak Street Health policies, including HIPAA [required]</li><li>US work authorization [required]</li></ul>Anticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$17.00 - $25.65This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.   Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on <a href="https://learn.bswift.com/cvshealth-mainland" rel="nofollow noopener noreferrer" target="_blank">Benefits Moments</a>. We anticipate the application window for this opening will close on: 11/20/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Oak Street Health

Medical Scribe

Administrative Skills

Clinical Medicine

Clinical Study Publications

Clinical Training

Clinical Validation

Communication Skills

Computer Skills

Consulting

Current Procedural Terminology (CPT)

Documentation

Documentation Review

Establish Priorities

Geography

HIPAA (Health Insurance Portability and Accountability Act)

Health Informatics

Healthcare

Healthcare Administration

Hospital

ICD-10

Incentive Programs

Medical Coding

Medical Records

Medical Terminology

Medical Writing

Medications

Patient Care

Polish Language

Preventive Medicine

Primary Care

Public Health

Safety/Work Safety

Support Documentation

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Company: Oak Street HealthTitle: Contact Center Service Advocate ILocation: RemoteRole Description:The CC (Contact Center) Service Advocate helps us meet the goal of successfully managing comprehensive care and providing an unmatched patient experience for all Oak Street Health patients. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate.

YEAR

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Company: Oak Street HealthTitle: Contact Center Service Advocate ILocation: RemoteRole Description:The CC (Contact Center) Service Advocate helps us meet the goal of successfully managing comprehensive care and providing an unmatched patient experience for all Oak Street Health patients. The CC Service Advocate is responsible for providing exceptional customer service by scheduling patient appointments efficiently and accurately. This role involves handling inbound and outbound calls, managing appointment schedules, and ensuring an unmatched patient experience. Core Responsibilities:Appointment Scheduling: Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments.Customer Interaction: Provide courteous and professional service to patients, addressing their inquiries and concerns.Data Entry: Accurately enter patient information and appointment details into the scheduling system.Communication: Communicate appointment details and any necessary instructions to patients clearly and effectively.Problem Resolution: Address and resolve any scheduling conflicts or issues promptly.Collaboration: Work closely with medical staff and other departments to ensure smooth scheduling operations.Follow-Up: Conduct follow-up calls to confirm appointments and provide reminders to patients.Documentation: Maintain accurate records of all interactions and transactions with patients.Other duties or special projects as assigned.Working Conditions:Environment: Remote office setting with a focus on phone-based interactions.Hours: Assigned schedules of 40 hours per week; schedule assignments vary based on business needs. The Service Excellence Contact Center is open 24/7; some schedules may include one weekend shift.Remote Work Requirements:Proficient PC skills, computer literacy, basic Google Suite skills, and ability to navigate systemsPrior remote work experienceAbility to obtain high-speed internet and hardwire equipment to router/modemDistraction-free and private remote work environment required as well as reliable dependent care during working hoursAbility to provide own transportation for instances where on-site support is required for employees located within 50 miles of a physical OSH location/centerhttps://www.oakstreethealth.com/locationsCall center/home office locations: Downers Grove, IL; Chicago, IL; Charlotte, NCAbility to participate in classroom-style remote training sessionsAn understanding of the high level of conscientiousness, professionalism, and reliability that is required in a remote work environmentCareer Development Opportunities:The career path from CC Service Advocate I to CC Service Advocate II includes:A minimum tenure of 6 months in the CC Service Advocate I roleConsistently demonstrates strong problem-solving abilities, effective communication, and a thorough understanding of customer needsDemonstration of a strong desire to learn and grow in their roleMeet "Exceptional" performance metrics for a minimum of 3 consecutive months (targets are subject to change with 30-day advance notice) for all job skills:Average Handle TimeUnavailable timeQuality MetricsSchedule Adherence (adhering to your assigned work schedule set by Workforce Management based on business needs [shift arrival and departure times, and assigned lunch/break times])Demonstrate proven reliability and satisfactory attendanceThe progression path from CC Service Advocate Level I, Level II, and Level III positions within the Service Excellence Contact Center is a structured path that encourages advocates to widen their knowledge base, take on more responsibility, demonstrate expertise, and reward team members for their proven success and dedication. Each role level builds upon the skills learned in the previous one, with the ultimate goal of enabling advocates to provide superior support and contribute to the overall success of the contact center.What are we looking for?High School diploma or equivalent required, some undergraduate education preferred1 year of customer service experience, call center environment experience preferredA flexible and positive attitudeA friendly and nurturing attitude toward our patient population of older adultsExperience with EMR (Electronic Medical Record) documentation preferredAbility to multitask, prioritize, and manage time effectivelyOutstanding phone demeanor and etiquetteHigh level of integrityProficient PC skills, including basic Microsoft Excel skillsSpanish, Mandarin, Cantonese, or Polish speakers preferredUS work authorizationAnticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$17.00 - $34.15This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.   Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.For more information, visit <a href="https://jobs.cvshealth.com/us/en/benefitsThis" rel="nofollow">https://jobs.cvshealth.com/us/en/benefitsThis</a> job does not have an application deadline, as CVS Health accepts applications on an ongoing basis.Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVS Health offers a world of promising job opportunities across a diverse range of careers in everything from corporate and pharmacy roles to retails positions. No matter where you work at CVS Health, your unique skills, talents and abilities are welcome and valued. We recognize and reward greatness and want our employees to know their work is making a difference in the lives of millions. Join us today. Together we can continue making innovative, high-quality health and pharmacy services safe, affordable and accessible – for all.

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Medical Scribe Oak Street Health

Call Center Service Advocate I CVS Health Corp

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