Bilingual Claims Assistant Argo Group International Holdings Ltd.Bilingual Claims AssistantRichmond, VA$26.76–$30.80 / hourEssential Responsibilities: Provide clerical support to a nationwide team of claims adjusters and aide in facilitating timely and accurate management of claims by entering stop/cancel/release of checks, processing cash receipts, work check exceptions, and completion of complex state forms. Ability to build rapport and foster collaborative, productive relationships with business partners and organizational peers with a focus on timely and meaningful exchanges of information and providing value-added solutions.
Bilingual Claims Intake/Fnol/Triage Specialist Argo Group International Holdings Ltd.Bilingual Claims Intake/Fnol/Triage SpecialistRichmond, VA$26.76–$30.80 / hourOur Adjusters and Managers are empowered to exercise their independent discretion and, within broad limits and authority, be creative in developing solutions and treat each case as the unique situation it is. Ability to develop and maintain productive relationships with clients, business partners and organizational peers with a focus on timely and meaningful exchanges of information.
Bilingual Claims Assistant Argo Group International Holdings IncBilingual Claims AssistantRichmond, VA$26.76–$30.80 / hourEssential Responsibilities: Provide clerical support to a nationwide team of claims adjusters and aide in facilitating timely and accurate management of claims by entering stop/cancel/release of checks, processing cash receipts, work check exceptions, and completion of complex state forms. Ability to build rapport and foster collaborative, productive relationships with business partners and organizational peers with a focus on timely and meaningful exchanges of information and providing value-added solutions.
Senior Claims Assistant Argo Group International Holdings IncSenior Claims AssistantRichmond, VA$61,098–$71,094 / yearEssential Responsibilities: Under limited supervision, provide complex clerical support utilizing in-depth procedures on assignments of higher-level complexity to a nationwide team of claims adjusters and aide in facilitating timely and accurate management of claims by entering stop/cancel/release of checks, processing cash receipts, work check exceptions, and completion of complex state forms. This role is responsible for providing robust clerical support to our team of Claims Adjusters working across a wide variety of specialties and providing exceptional customer service to our brokers, claimants, and insureds.
Senior Triage Specialist (Aka Senior Claims Intake/Fnol Specialist) Argo Group International Holdings Ltd.Senior Triage Specialist (Aka Senior Claims Intake/Fnol Specialist)Richmond, VA$29.37–$34.18 / hourCandidates should have strong customer service skills and commercial insurance experience, along with one of the following: High school diploma and 6+ years of experience, including at least 1 year in insurance or a related industry (commercial claims preferred); or. Our collaborative environment gives employees direct access to leadership, opportunities to work on complex commercial claims, and the ability to contribute ideas that improve how we serve our customers.
Senior Triage Specialist (aka Senior Claims Intake/FNOL Specialist) Argo Group International Holdings IncSenior Triage Specialist (aka Senior Claims Intake/FNOL Specialist)Richmond, VA$29.37–$34.18 / hourCandidates should have strong customer service skills and commercial insurance experience, along with one of the following: High school diploma and 6+ years of experience, including at least 1 year in insurance or a related industry (commercial claims preferred); or. Our collaborative environment gives employees direct access to leadership, opportunities to work on complex commercial claims, and the ability to contribute ideas that improve how we serve our customers.
Manager - Construction Claims Markel Group IncManager - Construction ClaimsRichmond, VA$97,520–$134,090 / yearThis includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. Pay information: The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors.
Avp, Claims Quality Assurance & Performance Management Argo Group International Holdings Ltd.Avp, Claims Quality Assurance & Performance ManagementRichmond, VA$137,496–$189,516 / yearQualifications / Experience Required: A specialized knowledge of managing Quality Assurance programs typically achieved through: Bachelor's degree required; JD, advanced degree, CPCU, AIC, SCLA, Six Sigma/Lean, PMP, Prosci, Guidewire certification, or similar insurance, claims, audit, process improvement, project management, or change management credential preferred. In addition, the role will expand QA output into a broader claims performance management capability by linking QA findings to Guidewire data, KPI trends, process assessment analytics, adjuster and manager performance evaluation, and senior leadership reporting across Argo's claims organization.
AVP, Claims Quality Assurance & Performance Management Argo Group International Holdings IncAVP, Claims Quality Assurance & Performance ManagementRichmond, VA$137,496–$189,516 / yearQualifications / Experience Required: A specialized knowledge of managing Quality Assurance programs typically achieved through: Bachelor's degree required; JD, advanced degree, CPCU, AIC, SCLA, Six Sigma/Lean, PMP, Prosci, Guidewire certification, or similar insurance, claims, audit, process improvement, project management, or change management credential preferred. In addition, the role will expand QA output into a broader claims performance management capability by linking QA findings to Guidewire data, KPI trends, process assessment analytics, adjuster and manager performance evaluation, and senior leadership reporting across Argo's claims organization.
Claims Director, Professional Lines Medical and Non-Medical, Hamilton Select Hamilton Insurance Group LtdClaims Director, Professional Lines Medical and Non-Medical, Hamilton SelectRichmond, VAExperience working with complex coverage issues required Multi-jurisdictional claims and litigation experience required Adjuster license and or certifications desired, but not required Bachelor's degree or equivalent experience, JD desirable Highly advanced knowledge of claim processes, policies, procedures, claim systems, regulation, coverage, liability, damage evaluation, and/or settlement with exposures in excess of $1M Strong negotiating, analytical, written, and organizational skills Mediation and arbitration experience preferred Strong computer skills (Microsoft Office Suite, SharePoint, and in-house claims systems) Ability to prioritize and manage deadlines Ability to work both independently and collaboratively as part of a team Excellent at establishing close working relationships with other departments, including underwriting, operations, finance, IT, actuarial and legal. Draft disclaimers and reservation of rights letters Negotiate settlements, mitigate losses, and control expenses Adhere to Claims Best Practices, Key Controls, and file handling requirements Maintain a high level of communication with leadership and underwriting partners Identify trends, emerging exposures, procedural improvements, and underwriting feedback from claim activity.
Senior Claims Director Professional Lines Medical and Non-Medical, Hamilton Select Hamilton Insurance Group LtdSenior Claims Director Professional Lines Medical and Non-Medical, Hamilton SelectRichmond, VAExperience working with complex coverage issues required Multi-jurisdictional claims and litigation experience required Adjuster license and or certifications desired, but not required Bachelor's degree or equivalent experience, JD desirable Highly advanced knowledge of claim processes, policies, procedures, claim systems, regulation, coverage, liability, damage evaluation, and/or settlement with exposures in excess of $1M Strong negotiating, analytical, written, and organizational skills Mediation and arbitration experience preferred Strong computer skills (Microsoft Office Suite, SharePoint, and in-house claims systems) Ability to prioritize and manage deadlines Ability to work both independently and collaboratively as part of a team Excellent at establishing close working relationships with other departments, including underwriting, operations, finance, IT, actuarial and legal. Draft disclaimers and reservation of rights letters Negotiate settlements, mitigate losses, and control expenses Adhere to Claims Best Practices, Key Controls, and file handling requirements Maintain a high level of communication with leadership and underwriting partners Identify trends, emerging exposures, procedural improvements, and underwriting feedback from claim activity.
Manager, Construction Claims Markel CorporationManager, Construction ClaimsRichmond, VA$97,520–$134,090 / yearThis includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. Pay information: The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors.
Senior Claims Director, Casualty Claims, Hamilton Select Hamilton Insurance Group LtdSenior Claims Director, Casualty Claims, Hamilton SelectRichmond, VA8+ years of experience in casualty and/or specialty claims handling or related litigation with a career history of increasing responsibility Experience handling claims in the Excess and Surplus market preferred Experience working with complex coverage issues required Multi-jurisdictional claims and litigation experience required Adjuster license and or certifications desired, but not required Bachelor's degree or equivalent experience, JD desirable Highly advanced knowledge of claim processes, policies, procedures, claim systems, regulation, coverage, liability, damage evaluation, and/or settlement with exposures in excess of $1M Strong negotiating, analytical, written, and organizational skills Mediation and arbitration experience preferred Strong computer skills (Microsoft Office Suite, SharePoint, and in-house claims systems) Ability to prioritize and manage deadlines Ability to work both independently and collaboratively as part of a team Excellent at establishing close working relationships with other departments, including underwriting, operations, finance, IT, actuarial and legal. Review claims and related systems and processes Understand and analyze policy language and contracts Provide coverage, liability, and damages analysis for claims and ensure timely reserving and appropriate legal and indemnity payments Draft disclaimers and reservation of rights letters Negotiate settlements, mitigate losses, and control expenses Adhere to Claims Best Practices, Key Controls, and file handling requirements Maintain a high level of communication with leadership and underwriting partners Ensure appropriate reports are timely prepared and disseminated Ensure successful implementation of key organization-wide initiatives and improvement strategies for claims and our business units Present to management, mentor new staff and identify procedural improvements Support other functional groups within the organization Ensure compliance with internal corporate guidelines, processes and procedures Other duties as required by management Some travel, as required for trials & mediations, etc.
ESIS Claims Representative, WC Chubb LtdESIS Claims Representative, WCGlen Allen, VA$62,700–$81,300 / yearThe company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. With more than 70 years of experience, and offerings in both the U.S. and globally, ESIS provides one of the industry's broadest selections of risk management solutions covering both pre- and post-loss services.
ESIS Claims Associate Chubb LtdESIS Claims AssociateGlen Allen, VAThe company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. Contact, interview, and obtain statements (recorded or in person) from insureds, claimants, witnesses, physicians, attorneys, police officers, etc., to secure necessary claim information.
Senior Claims Examiner, Construction Markel Group IncSenior Claims Examiner, ConstructionRichmond, VA$78,000–$107,250 / yearThis includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. The primary purpose of this job is to handle claims from coverage enquiry through legal liability assessment (where relevant) and quantum analysis, to timely and accurate resolution; ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all internal and external stakeholders.
Senior Claims Examiner, Excess Construction Markel Group IncSenior Claims Examiner, Excess ConstructionRichmond, VA$78,000–$107,250 / yearThis includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. The primary purpose of this job is to handle claims from coverage enquiry through legal liability assessment (where relevant) and quantum analysis, to timely and accurate resolution; ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all internal and external stakeholders.
Senior Claims Examiner, Excess Construction Markel CorporationSenior Claims Examiner, Excess ConstructionRichmond, VA$78,000–$107,250 / yearThis includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. The primary purpose of this job is to handle claims from coverage enquiry through legal liability assessment (where relevant) and quantum analysis, to timely and accurate resolution; ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all internal and external stakeholders.
Director, Claims Triage Argo Group International Holdings Ltd.Director, Claims TriageRichmond, VA$120,360–$141,780 / yearWorking with the SVP - Global Claims Operations partner with key Claims Management to develop plans aimed at achieving efficiencies so that incoming claims are triaged correctly and quickly assigned to the appropriate department and the Triage department can meet its Critical Success Goals and the Company can meet both growth and profitability targets. Qualifications / Experience Required: Proven people management experience, an advanced knowledge of triage claims and process improvement, and an exceptional customer service focus, typically obtained through: Minimum 7 years claims operations experience, including 4 years in a People Leadership capacity.
Director, Claims Triage Argo Group International Holdings IncDirector, Claims TriageRichmond, VA$120,360–$141,780 / yearWorking with the SVP - Global Claims Operations partner with key Claims Management to develop plans aimed at achieving efficiencies so that incoming claims are triaged correctly and quickly assigned to the appropriate department and the Triage department can meet its Critical Success Goals and the Company can meet both growth and profitability targets. Qualifications / Experience Required: Proven people management experience, an advanced knowledge of triage claims and process improvement, and an exceptional customer service focus, typically obtained through: Minimum 7 years claims operations experience, including 4 years in a People Leadership capacity.