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Problem Resolution Responsibilities:Troubleshoot and problem resolution for specimen types, missing information, TIQ, TNP, additional sample requests, and other client issues related to area of responsibility. Specimen Processing & Test Send Out Responsibilities:Demonstrates excellent proficiency in test ordering policies, hospital processing procedures, specimen requirements for test ordering, sample.

<div><strong>Benefits Information:</strong></div><div>We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:</div><ul><li>Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours </li><li>Best-in-class well-being programs</li><li>Annual, no-cost health assessment program Blueprint for Wellness®</li><li>HealthyMINDS mental health program</li><li>Vacation and Health/Flex Time</li><li>6 Holidays plus 1 "MyDay" off</li><li>FinFit financial coaching and services</li><li>401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service</li><li>Employee stock purchase plan</li><li>Life and disability insurance, plus buy-up option</li><li>Flexible Spending Accounts</li><li>Annual incentive plans</li><li>Matching gifts program</li><li>Education assistance through MyQuest for Education</li><li>Career advancement opportunities</li><li>and so much more!<br/><br/></li></ul><div>The Hospital Specimen Associate is responsible for the preparation of patient’s specimens in a hospital location where multiple Hospital Specimen Associates work together with minimal direction. The Hospital Specimen Associate must be able to perform and follow all pre-analytical processing procedures with accuracy and in a timely manner. The roles & responsibilities below are specific to samples being performed by Quest laboratory testing.<br/><br/></div><div><strong>Responsibilities:</strong><br/><strong>Specimen Processing & Test Send Out Responsibilities:</strong></div><ul><li>Demonstrates excellent proficiency in test ordering policies, hospital processing procedures, specimen requirements for test ordering, sample. preparation, Quantum, and compliance/legal requirements. </li><li>Knowledge and competency of Hospital LIS system (client specific).</li><li>Print Quest performed testing reports.</li><li>Demonstrates ability to interpret specimen flow/tracking data utilizing all available reports and resources. </li><li>Responsible for supply ordering processes. </li><li>Performs remote accessioning (pre-accessioning), (client specific).<br/><br/></li></ul><div><strong>Problem Resolution Responsibilities:</strong></div><ul><li>Troubleshoot and problem resolution for specimen types, missing information, TIQ, TNP, additional sample requests, and other client issues related to area of responsibility. <br/><br/></li></ul><div><strong>Customer Service Responsibilities:</strong></div><ul><li>Demonstrates exceptional customer service skills as the Liaison between customer & Quest performing laboratory to provide pro-active customer support. </li><li>Responsible for managing inbound calls with a positive client interaction. </li><li>Communicates and collaborates effectively with the hospital laboratory staff, as well as the Quest Diagnostics sales team and other functions in the organization. </li><li>Communicates effectively information regarding problem-solving with specimens, test cancellations, testing requirements, billing requirements with various hospital staff. <br/><br/></li></ul><div><strong>For a full list of Quest Diagnostics careers, please visit: </strong></div><div><a href="https://careers.questdiagnostics.com/" rel="nofollow">Quest Diagnostics Careers<br/></a><br/></div><div>All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity / Citizenship.</div>

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Specimen Processor Quest Diagnostics

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