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Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans. Prepare, maintain, coordinate, and distribute residential loan files, regulatory disclosures, verifications, and supporting documentation to comply with regulatory requirements and department workflows.

HOUR

<p>The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team!</p><p>Currently, we are looking for an experienced professional to join our Residential Lending team as:
<strong>Senior Mortgage Processor</strong></p><p>This opportunity may be perfect for you if you have experience in:</p><ul><li>Excellent Communication Skills</li><li>Advanced Knowledge of Mortgage Processing</li><li>Strong Organizational Skills</li></ul><p><strong>About this position:</strong>
The Senior Mortgage Processor is responsible for coordinating, organizing, and maintaining residential loan files, including complex transactions. This role works closely with Mortgage Originators and other department staff to ensure efficiency, accuracy, and compliance with regulatory requirements. This role serves as a subject matter resource for complex scenarios, regulatory requirements, and process improvement initiatives. This role will primarily focus on operational efficiency, quality control, and superior customer service.</p><p><strong>Essential Job Functions:</strong></p><ul><li>Complete mortgage processing activities for loans submitted to the processing team, including complex loan transactions. Review and document files for accuracy, completeness, and regulatory compliance prior to submission to underwriting.</li><li>Provide timely and complete underwriting submissions, coordinating with internal department personnel and external service providers. Communicate effectively with customers and sales teams to obtain required documentation and resolve issues proactively.</li><li>Maintain full ownership of mortgage loan files once submitted to processing.</li><li>Prepare, maintain, coordinate, and distribute residential loan files, regulatory disclosures, verifications, and supporting documentation to comply with regulatory requirements and department workflows.</li><li>Review pipelines for regulatory monitoring, disclosure timing, and critical notifications; track file completeness and escalate potential risks or delays.</li><li>Serve as a subject matter expert for complex loan structures, guideline exceptions, income analysis, and layered risk scenarios.</li><li>Independently manage high-volume or high-complexity pipelines while meeting or exceeding service level and quality standards.</li><li>Perform proactive file reviews to identify compliance risks, documentation gaps, and potential underwriting challenges prior to submission.</li><li>Assist Mortgage Operations management with complex loans, special projects, reporting, and process improvement initiatives.</li><li>Contribute to the development and maintenance of processing procedures, job aids, and quality control standards.</li></ul><p><strong>What you will need to thrive in this role:</strong>
In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having:</p><p><strong>Education/Certifications:</strong></p><ul><li>Associates degree or equivalent experience preferred.</li><li>5 years of experience in a mortgage-related field preferred.</li><li>Encompass experience preferred.</li><li>Government loan experience (FHA/VA) preferred.</li><li>Current NMLS registration or ability to obtain NMLS registration.</li></ul><p><strong>Skills/Knowledge:</strong></p><ul><li>Proficient in Microsoft Office Suite: Word, Excel, and Outlook as well as banking-related software.</li><li>Excellent communication skills, both written and verbal; comfortable communicating with customers, attorneys, co-workers, and management.</li><li>Strong mathematical and organizational skills; ability to prioritize tasks and meet deadlines.</li><li>Advanced knowledge of residential mortgage products, underwriting guidelines, and regulatory requirements.</li><li>Strong analytical skills with the ability to identify and mitigate risk early in the loan lifecycle.</li></ul><p><strong>Physical Demands and Work Environment:</strong></p><ul><li>Ability to remain in a stationary position, often standing or sitting, for prolonged periods of time.</li><li>Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations.</li><li>Ability to lift and/or move up to 15 pounds.</li><li>Work is performed primarily in a professional office environment.</li><li>Reasonable accommodations will be provided as required by law to enable qualified individuals with disabilities to perform the essential functions of the job.</li></ul><p><strong>What we will bring to the table:</strong>
We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring:</p><ul><li>Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays.</li><li>Medical, Dental, and Vision Insurance and Flexible Spending Plan.</li><li>Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership.</li><li>Education and Tuition Reimbursement.</li><li>Employee Assistance Program for our employees and their immediate family members.</li></ul><p>We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes.</p><p>As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.</p><p>We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nations leading publications and bank-rating firms.</p><p>The salary range for this position is $24.04 - $28.90 commensurate with experience and education.</p><p>Additional compensation may be earned through the Companys annual bonus program, subject to individual and company performance.</p>

Arrow Financial Corp

Senior Mortgage Processor

Analysis Skills

Bank Management

Banking Services

Business Model

Business Strategy

Commercial Loans

Communication Skills

Computer Mouse Hardware

Consumer Loans

Customer Support/Service

Documentation

Establish Priorities

Federal Housing Administration (FHA)

File Maintenance

Genetics

Government

Insurance

Keyboards

Legal

Loan Origination

Loan Processing

Loan Regulations

Loan Structuring

Loan Submission

Loans

Maintain Compliance

Mathematics

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft Word

Mortgage

Mortgage Lending

Operations Management

Organizational Skills

People Management

Philosophy

Physical Demands

Presentation/Verbal Skills

Problem Solving Skills

Process Improvement

Publications

Quality Control

Quality Metrics

Regulatory Compliance

Regulatory Requirements

Residential Mortgages

Risk

Risk Analysis

Risk Management

Sales

Time Management

Underwriting

Wealth Management

Writing Skills

OTHER

About The Salvation Army:For more than 100 years, The Salvation Army has operated rehabilitation facilities across the country that provide help and hope to individuals with a variety of problems, including issues relating to substance abuse. The Salvation Army Adult Rehabilitation Center is seeking a Sorter/Processor to perform a variety of functions in order to assist in the operation of the sorting room or production area of a Production Store.

<div>The Salvation Army Adult Rehabilitation Center is seeking a Sorter/Processor to perform a variety of functions in order to assist in the operation of the sorting room or production area of a Production Store.<br/><br/></div><div><strong>Duties:</strong></div><ul><li>Assist as required with sorting room operation.</li><li>Cross train in all sorting room functions under the guidance of the Sorting Room Supervisor.</li><li>Assist in cleaning and general maintenance of sorting room area.</li><li>Maintain a clean and clutter free work area.</li><li>Responsible for baling as needed.</li><li>This position will support the work therapy program component of The Salvation Army Adult Rehabilitation Centers by providing to beneficiaries; an example of professional conduct, work habits, and supervision (as directed by Supervisor).</li><li>Other duties as may be assigned by immediate supervisor and/or Administrator.</li></ul><div><br/></div><div><strong>Sorter:</strong></div><ul><li>Process and sort donations by inspecting and separating salable from unsaleable items.</li><li>Deliver a minimum of 300 store quality garments per hour.</li><li>Categorize and box seasonal clothing, bric, and shoes.</li></ul><div><br/></div><div><strong>Hanger/Tagger:</strong></div><ul><li>Process, hang, and tag all sorted merchandise.</li><li>Deliver a minimum of 225 hung garments per hour.</li><li>Ensure clothes are hung according to policy and on proper hanger.</li><li>Ensure that tag is properly placed on garment according to Salvation Army policy.</li></ul><div><br/></div><div><strong>Pricer:</strong></div><ul><li>Process and price all sorted merchandise.</li><li>Deliver a minimum of 225 priced garments per hour.</li><li>Ensure that quality, name brand, condition, etc., are considered to determine price of garment.</li></ul><div><br/></div><div><strong>Bric a Brac:</strong></div><ul><li>Sort and clean all salable miscellaneous merchandise donations daily.</li><li>Ticket all merchandise and assign an individual fair market price for each item.</li><li>Place and maintain all merchandise in the required order and manner.</li><li>Rag out merchandise in accordance with the Territorial ARC Rag Out Calendar.</li></ul><div><br/><strong>Shoes/Accessories:</strong></div><ul><li>Sort and clean all salable shoes, handbags and accessory donations daily.</li><li>Ticket all merchandise and assign an individual fair market price for each item.</li><li>Process to the store a minimum of 25 pieces/sets per hour maintaining all merchandise in the required order and manner.</li><li>Rag out merchandise in accordance with the Territorial ARC Rag Out Calendar.</li></ul><div><br/></div><div><strong>Domestics:</strong></div><ul><li>Sort and measure all salable linen items daily as required.</li><li>Ticket all merchandise and assign an individual fair market price for each item.</li><li>Process to the store a minimum of 25 pieces/sets per hour maintaining all merchandise in the required order and manner.</li><li>Rag out merchandise in accordance with the Territorial ARC Rag Out Calendar.</li></ul><div><br/></div><div><strong>Books/Records/Toys:</strong></div><ul><li>Sort and clean all salable merchandise daily as required.</li><li>Ticket all merchandise and assign an individual fair market price for each item in accordance with established policies.</li><li>Place and maintain all merchandise in the required order and manner.</li><li>Rag out merchandise in accordance with the Territorial Rag Out Calendar.</li></ul><div><br/></div><div><strong>Furniture/Electrical:</strong></div><ul><li>Sort, clean and test all electrical and furniture donations as required.</li><li>Ticket all electrical merchandise using “sold as is” tickets and assign an individual fair market price for each item.</li><li>Complete furniture tickets and record required information assigning a fair market price for each furniture item.</li><li>Place and maintain all merchandise in the required order and manner.</li><li>Mark down furniture items on sales floor in accordance with policy.</li></ul><div><br/></div><div><strong>Qualifications:</strong></div><ul><li>Have a working knowledge of clothing quality and price.</li><li>Ability to speak and understand English for effective communication with supervisors, employees, beneficiaries,  and customers.</li><li>Ability to understand and follow directions.</li><li>Must be able to lift 50 pounds.</li></ul><br/><br/><strong>About The Salvation Army:</strong><p>For more than 100 years, The Salvation Army has operated rehabilitation facilities across the country that provide help and hope to individuals with a variety of problems, including issues relating to substance abuse. Our charitable residential programs offer spiritual, emotional, and social assistance in an environment designed to help participants live healthy, fulfilling lives.</p>

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Senior Mortgage Processor Arrow Financial Corp

Sorter/Processor The Salvation Army

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