DUTIES AND RESPONSIBILITIES: * Responsible for ordering titles, plat map, title fees and payoffs, appraisals through internal ordering system, flood certifications, and evidence of insurance * Request long term application, AUS and pre-qualification letter for pre-sold residential commercial loans * Complete closing checklist and loan documentation checklist * Complete nCino screens with attention to detail and accuracy by matching source documents to the fields in nCIno * Order Flood and Environmental Analysis with required documentation provided * Ensure correct fees and disbursements are listed in nCino * Generate applicable change memos after loan is approved to ensure data matches in nCino and the core system * Verify CIF items and create needed CIFS for loan documentation, pull OFAC, verify entity review is complete and initiate CIF imaging checklists for all parties connected to the loan * Complete for accuracy all compliance documentation * Review all closing docs for accurate signature(s) and notary stamp and signatures * Book loan after closing (file signed docs in the file) * Disburse/wire funds to when loan requires * Ensure accurate disbursement of funds at closing and collection of borrower funds if applicable * Complete checklist to ensure file completion * Complete Synergy and nCino documentation checklist * Follow up on recorded Trust Deeds and SCR filing receipts * Once final title policy and recorded Trust Deed is received, review title invoice for accuracy against the Disbursement sheet, make sure endorsements are included, request accounting pay invoice if accurate. * Responsible for timely completion of all required compliance and security training implemented by GBCI and FCBU * Must comply with applicable laws and regulations, including but not limited to: the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control * Adhere and support the FCBU Values and Purpose * Keeps management appropriately informed of area activities and of any significant problems * Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect towards external customers as well as internal customers (all organization personnel) * Professionally answer phones within a timely manner, greeting all customers, learning their names, discussing reasonable solutions by having a solid understanding of bank products and services, demonstrating leadership to resolve customer issues and provide relevant assistance while being courteous and respectful * Attends and participates in weekly or bi-weekly One-on-Ones, as well as meeting and trainings as required.