Key Responsibilities: Key responsibilities of the candidate will be (but aren't limited to):Provide leadership and decision making to a cross-functional Production Operations Team supporting Customer Support, IT Management, Cybersecurity and Configuration Control for a DoW operational program Communicate with the Government Customer and other stakeholders on current operational status, plans of execution and other needs for the technical operations for the program Lead the Technical delivery of all facets of Production Operational Support for the program and present COAs and/or Guidance for delivery to the Government customer when necessary Track progress on deliverables and other scheduled operations for the Production Operations Support Team Assist in managing the Agile Team backlog, working with the customer to prioritize and further develop user stories and tasks for the team to work and support Identify, triage, and solve or support the solution of critical Production issues Prepare reports and deliverables Coordinate with the Development Team Leadership and Government Leadership on meeting delivery deadlines for deployments and releases Manage the Cybersecurity team in maintaining the program's security posture as well as its active Authority to Operate (ATO) Provide direction for the IT Infrastructure Team to ensure system reliability and auditability are maintained, and the team is effectively enabling the Development Team Maintain and support an effective Tier 3 Customer Service Team that identifies, triages and clears high-level technical issues on the supported systemsQualifications/Requirements: The Candidate must have the ability to think strategically, act tactically, and display strong analytical and critical thinking skills. We're rated #2 Best Medium Business in all of Virginia, and we are a multi-year, multi-award winner of the Fortune® Magazine Best Workplaces in Consulting & Professional Services, Best Medium Workplaces, and Best Workplaces for Parents.