Major Job Responsibilities: Business Excellence • Provide pricing, inventory availability and production schedule information to customers • Track warehouse inventories and update customers on order status • Run customized reports and share data with customers • Review customer credit information to ensure necessary credit is established for customer orders • Track order activity and alert appropriate staff of any potential delivery problems • Suggest alternative products or services to meet customer needs when appropriate • Support the development of corrective action plans to enable the Quality Manager to research and troubleshoot quality issues • Record, organize, and process orders and/or inquiries received by telephone, email, and/or through personal customer contact • Obtain pricing for services and materials required for the manufacturing of customer items that must be manufactured at a different facility People and Culture • Serve as a connection between customers and sales staff to ensure responsiveness and customer satisfaction • Collaborate and negotiate viable solutions to maintain customer satisfaction while delivering on WestRock values • Partner with Quality Manager to resolve routine customer issues • Partner with Pre-Pricing specialist to build customer specifications and review with production team to ensure efficient production • Quickly and effectively resolve customer or production issues maintaining clear communication with customers on status and resolution . Other Qualifications: To perform the duties of the job, this role requires: • Frequently using fingers to type with two hands • Occasionally reaching by extending fingers on one hand • Occasionally reaching by extending two arms • Occasionally using fingers to grasp with two hands • Occasionally using fingers to pinch with two hands • The spoken exchange of ideas to be performed loudly 50-75% of the time • The spoken exchange of ideas to be performed quickly 50-75% of the time • The safe and accurate preparation and analyzing of data and figures, monitoring of a computer terminal, or inspection of small defects or parts Work Environment: • Constantly works indoors, in an environment that is climate controlled • The role is frequently sedentary, which entails sitting or being stationary • Occasionally stands or walks for 1-2 hours at a time • Noisy work environment; maintain strict adherence to safety rules and regulations .