Key Responsibilities:-Greets and orients families and patients, offering information on lodging, hospital services, and community resources.-Manages room assignments, check-ins/check-outs, and maintains accurate occupancy records.-Ensures the cleanliness, safety, and readiness of the clubhouse in partnership with Environmental Services.-Addresses guest concerns, resolves service issues, and coordinates necessary accommodations.-Works collaboratively with clinical and support teams to ensure smooth referrals and continuous guest support. Collaboration and Communication:-Works closely with case managers, social workers, volunteer services, and community partners to coordinate referrals and support for lodging.-Contributes to experience improvement efforts, attends staff meetings, and participates in performance reviews.-Assists with onboarding and coordination of volunteers involved in family lodging services.