Customer Service Responsibilities: - Receive and process both domestic and international orders in company-based ERP system - Determine product availability, pricing, and delivery methods, understanding special customer requirements; checks for accuracy and completeness, and communicates with customers regularly - Work with multiple departments such as Supply Chain, Planning, Quality, and the Warehousing teams to resolve any customer issues - Field and own customer related product issues/customer service requests (CSRs) by gathering the relevant information from the customer, assigning responsible parties for the specific issue the customer needs resolution for - Develop and maintain cross-functional partnerships for all upstream and downstream teams to identify improvement opportunities and implement successful change - Update customer specific data in company-based ERP System and other systems to ensure accuracy in customer information - Field requests to appropriate teams or affiliate plants - Perform accounts receivable tasks including daily customer invoicing, collection of past due invoices, assisting accounting in rectifying customer account as needed - Participate in and complete monthly trainings as required - Submit samples and documentation requests on behalf of Sales as needed. - Access to sought-after positions with leading employers - Dedicated placement specialists who will guide you through every step of the job search process Best of all, our job matching and resume assistance services are 100% free to job seekers!