The laboratory manager is responsible for maintaining an organizational plan which consists of a current organization chart, personnel policies, and job descriptions that define qualifications and duties for all personnel, including specimen collection staff, technical staff, supervisors, labratory managers, administrators, assistant directors, and the laboratory director, as well as the consultants. Clearly defining, implenting, and maintaing all aspects of the quality management system including hiring and training new staff, performing regular audits, periodic updating to SOPs, staff competency assessment, retraining staff when necessary, and documenting all quality acitivities appropriately, and maintaining records for a period no less than 2 years.